How do you inform users of system outages that may/will affect their computer usage
At present if I am performing an upgrade I inform users by email with a one line explanation of the work im performing and the issues it might cause users. Im looking for something a bit more comprehesive, more informative and structured. Any recomendations is appreciated?
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Thanks Amick I used your suggestion as a template and ammended it slightly to our requirements with the other suggestions. I've also created a table with all our services that could be affected with a affected colunm (yes/no) plus a comments column.
thanks.
thanks.
ASKER
Affected services blah blah blah
Expect down time between date 1 and date 2
Reason........
solution ......
ect.
ect.