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Vmware support for RSA Authentication Manager 7.1

Posted on 2011-02-24
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Last Modified: 2012-05-11
Hi Experts,
I have an urgent question to you.
I want to virtulize a server with software RSA Authentication Manager 7.1
I read this version is not supported for ESXi.
But in future ESX will die.
Do you have some experience with this in a vm ?
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Question by:Eprs_Admin
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by:Andrew Hancock (VMware vExpert / EE MVE)
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VMware ESX will not die. VMware have decided not to continue developing of ESX, and ESX v4.1 will be the last version.

The vSphere Hypervisor ESXi, which is VMware ESX without the service console, will continue to be developed.

What element is not support, we have VMs running with RSA Authentication Manager 7.1, and these have been running on VMware ESX hosts since 3.5.

I have read that RSA, will not support the use of VMotion, DRS, and HA.

But as long as you accept that risk with your installation.
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by:Eprs_Admin
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Ok, you run it on ESX3.5 hosts.
But do you have experience with ESXi4.1 ?
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by:Andrew Hancock (VMware vExpert / EE MVE)
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See here

http://www.rsa.com/node.aspx?id=1171

Note1:

Support for VMware virtualization is defined at two levels — full or partial. Full support indicates that RSA will accept problems reported in the virtual environments specified as fully supported in this platform support matrix, recreate any reported problems within the virtual environment and address the issue in the same manner as other reported issues on non-virtual environments.

Partial support indicates that RSA will accept problems reported in the virtual environments specified as partially supported in this platform support matrix but RSA reserves the right to request customer assistance in problem determination, including recreating the problem in a non-virtual environment. Under partial support, reported defects either found to be unique to a virtual environment or not reproducible within a native non-virtual environment will be addressed at the sole discretion of RSA. If a virtual environment is found to be incompatible with an RSA product component, support for that environment will be withdrawn.

RSA will only provide partial or full support for those operating systems running within a virtual environment that are defined as supported in this platform support matrix.
Note2:

While the VMWare ESX 3.5 platform has been fully qualified to work with RSA Authentication Manager 7.1, certain features such as VMWare VMotion™ and VMWare snapshots may have limited or no functionality.

What RSA mean, I think when it comes to supported, if you have issues that could be specfiic to a virtual platform, they will not support you.

I know, they are rather sceptical about the use of Quicesing the Server, which is a process which is used in vMotion, HA, DRS, and third party backups use the technology as well to create a snapshot for backup. I think they think it may cause damage to the database.

What I would suggest is you test it and access the risk yourself before production.

We've no issues, and we have clients that are now ALL virtual, no physical servers, and in the future, this will be normal. (at present only 25% of the worlds servers are virtual).

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by:Andrew Hancock (VMware vExpert / EE MVE)
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No, we've been running it since ESX 3.5!

we now run all servers on ESXi 4.1. (not U1 yet).
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by:Andrew Hancock (VMware vExpert / EE MVE)
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Not seen any issues.

There are more important and high performance servers, than RSA!
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by:Andrew Hancock (VMware vExpert / EE MVE)
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We are more concerned that they still only support Windows 2003.
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by:Eprs_Admin
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so, you use it on win2008 , win2008r2 or win2003 ?
Where you run the RSA Authentication Manager 7.1 ?
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Andrew Hancock (VMware vExpert / EE MVE) earned 500 total points
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No, we run it on Windows 2003 servers only at present. (hosted on ESXi 4.1), we've done many installations and P2V for clients.
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by:Eprs_Admin
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is it then possible to run on win2008r2 ?
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by:Andrew Hancock (VMware vExpert / EE MVE)
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It's not supported.
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by:Eprs_Admin
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After conversion we have one more error with RSA.
When we want to login to the server, thismesssage pops up and doesn't let us in:

There is a restriction on you account, preventing logon.

What can we do ?
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by:Andrew Hancock (VMware vExpert / EE MVE)
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Did you convert it live, with all the services running?
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by:Andrew Hancock (VMware vExpert / EE MVE)
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this is logging into the Windows 2003 Server, so an OS error message?
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by:Eprs_Admin
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no it is an rsa error message.
But we solved this.
The trustrelation to the domain controller was not ok.
We readded the server to the domain.
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