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Exchange Address Book Slow to update

Posted on 2011-02-24
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Last Modified: 2012-08-14
I'm running Exchange 2003 version 6.5 32 bit on Windows Server 2003 Standard SP2.  I created a user yesterday morning, but do not see it in the address book today.  I check to see if the Hide from address book was checked and it was not.  I'm able to see the user in active directory with all the other users, but within Outlook her name does not appear.  It usually updates overnight and users appear the next day, but so far this user has not.  Any ideas on how to update this immediately?
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Question by:mleblanc33
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7 Comments
 
LVL 7

Expert Comment

by:sekhar_kiit
ID: 34970366
Hoping no problem with offline address list on Exchange, try downloading address book locally in outlook.
Tools -> Send/Receive -> Download Address Book... -> Click Full Details -> OK

Cheers,
Sekhar
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LVL 7

Expert Comment

by:Forror
ID: 34970382
Sounds like OAB corruption.

You can force it by :  Recipients-->Recipient Update Service-->right click and Update Now


Also see this thread:  http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_21009697.html
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LVL 11

Expert Comment

by:Tasmant
ID: 34970467
you can try to update the OAB by cliking the RUS server and select "update".
In System Manager:
Recipients > Recipient Update Services > Recipient Update Service (yourdomain) - right click and select 'Update Now'.
have you more than one domain in your forest?
have you more than one DC in your domain ?
could you check event logs to see if you have replications issues on your DC as well as on your Exchange Server?
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Author Comment

by:mleblanc33
ID: 34974342
I have one domain, three domain controllers.  I am able to replicate between DC's without problem.  I've tried running the update service in Exchange System Manager but that has not yet helped.  Name still does not appear in online address book.
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LVL 7

Expert Comment

by:sekhar_kiit
ID: 34978726
1. As you are confirming no issues with DCs, I don't feel any problem with Default GAL. But still verify on Exchange: In Exchange ESM -> Recipients -> All Global Address Lists -> Default GAL. Open properties and verify whether you can see the newly created account.
2. If problem with OAB, please follow the article:
http://www.experts-exchange.com/Software/Misc/Q_21265614.html
3. If still the problem does not resolve, check any logs you can see on the Exchange server to which your OAB is pointing. You may need to REBUILD the OAB responsible, if problem with OAB.
ESM -> Recipients -> Offline Address Lists.

Cheers,
Sekhar
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Accepted Solution

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mleblanc33 earned 0 total points
ID: 35021307
I tried everything above, but to no avail.  I checked back the next morning and the user was there.  I find it strange it took two days for the user to show but the problem has been resolved.
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Author Closing Comment

by:mleblanc33
ID: 35067670
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