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A user's Calendar from Exchange will not synch up to his mobile phone

Posted on 2011-02-24
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Last Modified: 2013-12-27
Hello:

We have 1 user that cannot download his calendar to the company mobile phone.  The e-mails download just fine.  My company is using some new mobile phones (New mobile phone = Android HTC Desire) and the user did not have any problem with the previous mobile phone (Previous mobile Phone = HTC Pro 2, with windows mobile operating system).  It appears that this problem is tied to this user's Exchange E-mail account.

1.  If we change up the user credentials and put another user's information (username /password) in the same exact mobile phone, then the other user's e-mail & calendar does download correctly.  

2.  Equally important, if we take the 'rouge user's credentials to another mobile phone, that we know is working well for another user, the same problem follows the 'rouge user'.  

... Again, the problem is that the calendar will not download.  The 'rouge user's e-mails do download just fine.  The same user has had no problems accessing the cached calendar information from his client computer.  Or accessing the calendar from the OWA.

My question is why would the calendar not be downloading for this 1 user on these phones?

HTC Pro 2 was the previous Windows mobile phone that worked.  The rouge-user has synchronization screen that has a server folder.  That server folder contains 18,000 items.  Another user that works has only 4,000 items.  Could that be the problem?  is this 'rouge user's exchange account too large?
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Question by:Pkafkas
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Author Comment

by:Pkafkas
ID: 34971467
Hello:

I have 1 small correction to make.  The 'Server' folder (that has 18,000 items) is not located on the mobile phone.  The server folder is from the 'Synchonization Tab' from the properties of the calader (on teh cached outlook client PC).

Please see the screen shot of my folder items.

 items folder from my client
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Accepted Solution

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Pkafkas earned 0 total points
ID: 34972049
its fixed now.  Actually the number of items was the problem.  There was too many.

After removing a lot of older items (appointments older than 2005) the mobile phone was able to synch his calender just fine.
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Author Closing Comment

by:Pkafkas
ID: 34972055
I figured out the solution without any assistance, this time from another expert.
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