Acrobat X Pro won't delete old pages after new pages are drag and dropped by page thumbnails

My user prints his document to PDF (out of an Access 2007 DB) and leaves it open (at which point it is "saved" on the network drive).  He then drags a one-page PDF to the page thumbnail window on the left.  He then tries to delete one of the old pages in the original PDF.  If he deletes it BEFORE he clicks on "save", he can delete the page without any problem.

But if he clicks on "save" and then tries to delete one of the old pages, he gets the following error statement:

"One or more pages are in use and could not be deleted".

Additionally, if he closes the original PDF and re-opens it, he can delete any page(s) he pleases.

He is using a copy of Acrobat X Pro that is fully updated.  This behavior can be replicated on my machine with my copy of Acrobat X Pro.

Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

Karl Heinz KremerConnect With a Mentor Commented:
Sorry, but without access to the system, this is impossible to debug. As I said before, this is not supposed to happen. Something is having a lock on the page, and without knowing what your system setup is, it's impossible to come up further debugging suggestions. You need to work with somebody who can e.g. remotely log into your system to figure out why this is happening.
I believe that is the way it should work.  You can place a message box prompt and additional code before the save to determine if there any more changes to the current document and respond accordingly.
murisd2Author Commented:
Hmmm...I think this should work either way: I can delete a page whether I have saved the document or now.  Seems more like a glitch than a feature to me.
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Karl Heinz KremerCommented:
This should not happen. Do you have any 3rd party plug-ins installed in Acrobat? When the error message pops up, is it an error message created by Acrobat or by Access?
murisd2Author Commented:
I will check on the third-party plug-ins.

This seems to be an error in adobe, and not access.

Thanks for any help you can give.
Karl Heinz KremerCommented:
See if any 3rd party plug-ins are installed. It looks like something has a lock on a page, and just Acrobat does not do that.

How exactly is the document converted from Access to PDF? Is any Acrobat automation used from within Access (e.g. VBA script)?
murisd2Author Commented:
The document is being converted using the adobe pdf print driver.
I have the exact same issue

no 3rd party plug-in.
Recent Behavior
Have tried to Extract and Delete-Nope
Have ran 'Repair' - Nope

This really is NOT the best
Karl Heinz KremerCommented:
Kathryn, what is your environemnt? What steps are you performing (please be as specific as possible) when the error occurs?
James MurrellProduct SpecialistCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
All Courses

From novice to tech pro — start learning today.