SBS 2003 can't access share on Netgear NAS

I have an SBS 2003 server, which was accessing a Netgear RND4000 NAS via \\storage to backup to (Backup Exec) as a secondary backup. Error "The network path was not found".

I can no longer access the \\storage and when accessing via \\ip adress, it shows the local server as if I had typed \\server. I can not access using http:\\ipadress\admin but the raidar is working OK. All the clients seem to access via share name and ip OK. Rebooting the server sorts for a while then within a few days goes astray.

pcsouthwestAsked:
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Philip ElderConnect With a Mentor Technical Architect - HA/Compute/StorageCommented:
Is there a DNS A record for the NAS under the domain's Forward Lookup Zone? Maybe scavenging is removing the DNS A record from DNS and leaving the server unable to resolve the name?

You can manually create a DNS A record for the NAS name to IP address in the Forward Lookup Zone and it should not be deleted.

Philip
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
What authentication method if any is present on the NAS? Does it offer AD integration?

Unfortunately most Samba based NAS devices do not have the ability to allow an AD object such as a machine to have permissions assigned to resources on the box.

So, verify that the domain admin account, or create an account to use, has access and set the permissions accordingly.

You can also set EVERYONE = FULL to a share such as Public for those backups to be stored in. Make sure to set a password on the backup set though.

Philip
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pcsouthwestAuthor Commented:
I believe it did offer AD at install, last April, but not required as just using for archive so all had access.
So a permission issue is not likley to be the issue. Everyone else on the network can access, read and write to the drive via \\shared and \\ipaddress.

It has been OK until a couple of weeks ago. Now just the server that has lost access to it.
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
Were there any security updates applied to the OS that may have caused things to break?

Philip
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pcsouthwestAuthor Commented:
Good point. I will look over the backup logs to see when it stopped working and see if any updates may have occured around the same time. It is unusual that a reboot sorts the issue but then after a few days stop. Also that when you access via the IP address is shows the server?
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pcsouthwestAuthor Commented:
Hi MPEC SInc,

I set the A record and now I am getting a login box for guest (greyed out) but have no password. I reckon it is a security issue. So will access a local PC over the weekend and check it out. Thanks
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
If there is a prompt then the NAS may be somehow triggering some sort of authentication request?

Philip
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pcsouthwestAuthor Commented:
After adding the DNS forward and a reboot, access to the share and IP address has stayed available.
Thank you
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