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how can email sent and received be protected within Comcast?

Posted on 2011-02-24
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Last Modified: 2013-11-05
Hi Everyone,

          Before I begin, I want to briefly explain a situation with my friend.  Recently, her children were able to get into her email which is sent and received through Comcast.  Once there, her children were able to read all of her emails.  With this said, I am wondering what you will need to do to secure or protect her incoming and outgoing emails.  All email I have received from her has an email ID extenstion of .comcast.net.  

          Any help regarding this question will be appreciated.

         Thank you.

          George
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Question by:GMartin
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7 Comments
 

Author Comment

by:GMartin
ID: 34972448
Hi.

            The email ID extension is @comcast.net.  Sorry about the typo.  She never made any reference to an email client like Outlook Express or anything like that.  But, if more information is needed, let me know.

              Thank you.

              George
0
 
LVL 83

Accepted Solution

by:
Dave Baldwin earned 500 total points
ID: 34972480
If they got her username and password, she needs to change her password.  If they have those, there is nothing else you can do because that's all that it takes to get into the email.  She may have also let her browser 'remember' her login so they didn't need to know the password, just click on 'login'.
0
 

Author Comment

by:GMartin
ID: 34972503
Hi

          Thanks so much for the quick reply.  Speaking of the browser, what are the steps in determining if the browswer "remembers" her login information?  She is using IE 8.

          George
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LVL 83

Assisted Solution

by:Dave Baldwin
Dave Baldwin earned 500 total points
ID: 34972516
It automatically appears in the login username and password windows.  Sometimes in IE, you have enter the first letter before the remembered info appears.
0
 

Author Comment

by:GMartin
ID: 34972734
Hi

        Since I am unfamiliar with Comcast email, could you let me know how she can change her password.  You covered everything else very well and thank you : - )

        Thank you

        George
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LVL 83

Assisted Solution

by:Dave Baldwin
Dave Baldwin earned 500 total points
ID: 34972913
I don't have Comcast but some of my clients do.  Maybe this will help: http://www.ehow.com/how_2175785_change-comcast-email-password.html
0
 

Author Comment

by:GMartin
ID: 34974022
Hi There,

          Thank you so much for your quick and enrichened answers given to this post.  I especially appreciate the link given on the actual logistics of changing a Comcast email password.  Using your suggestions outline in conjuction with the link given, I am confident this issue will now be resolved.

            Many thanks once again for a great job done on this one!!!  Your suggestions are of tremendous help : - )

             George
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