Problem with Offline Folders - Access Denied (Win 7), strange permission behaviors

Posted on 2011-02-24
Last Modified: 2012-05-11
Hey everyone, I've been struggling with this for some time now trying to configure offline files to cache a shared folder on my Win7 x64 machine from the network. Usual permissions work fine, read/write etc. to all the shared resources. This particular share is a DFS share so I thought that had something to do with it but I can't even get it to run with a basic share from a single server. Always the same issue; sync fails due to access denied errors.

I've already reviewed this article: and confirmed that the Authenticated Users group (also tried with Everyone) has atleast read permissions on the folders; they actually have read, write, modify.

My only clue to a possible problem is with the permissions for the Creater Owner group; at the root of the share the only permission is Spercial Permissions. If I try to set additional permissions and hit Apply it accepts it for a moment, appears to apply that change to child folders, then completes with the permissions' check boxes cleared again. Going into Advanced shows the permission entry correctly but it does not show on the main folder properties window on the Security tab.

I'd love to get this sorted out as I'd like to make use of this feature with more of my users. Thanks in advance!

P.S. the network environment is a mix of XP, Vista, Win7 machines, server 2003 x86, 2003 R2 x86, 2008 R2 x64, all standard edition. We are in an active directory environment. I am currently working on a Win7 Pro x64 machine.
Question by:jostafew
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Expert Comment

ID: 34974790
i didnt see anything mentioned about share permissions can you let me know if they are: everyone full control? or auth users full control etc.

Author Comment

ID: 34974826
Yes, share permissions are Everyone - Full Control.

Expert Comment

ID: 34974939
check the dfs services and FRS services make sure they are set to restart after failures. as i had a wierd issue where teh frs service would fail and then it would wait for 30mins before restarting. so i changed it in the services area.
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Author Comment

ID: 34975057
Ok, checked the DFS and FRS services on both of the local servers hosting the DFS share (there is a 3rd, but I confirmed that I am connected to the appropriate local target). One had its DFS service to take no action after a failure. I've corrected that and restarted the service for good measure. Others were OK. That being said, I cannot even get offline files working on a simple, singular file share (ie. \\servername\sharename).

Author Comment

ID: 35037878
I've done more digging and found that it's an issue to do with Encrypting the files. If encryption is turned off then everything goes according to plan. If I try to encrypt the files (though Offline Files manager) AFTER they've been made available offline then the encryption process fails. Still working on it....

Accepted Solution

jostafew earned 0 total points
ID: 35058403
Found the problem, which is more of a mis-configuration than a "problem". We're in a domain environment here in the office with no PKI in place (no Certificate Authorities and no encryption keys to hand out). So, when trying to encrypt the files on the machine, it won't go because it cannot contact a CA and cannot get a key to perform the encryption. If we were in a workgroup the machine would auto-generate a key and everything would be fine.

I am closing this thread and would like to thank those experts who took the time to consider my question.

Author Closing Comment

ID: 35115239
Traced the problem back to a related issue (see final my final posting).

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