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Blackberry Migration

Posted on 2011-02-24
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Last Modified: 2012-05-11
We are in the process of doing a swing-type migration from Exchange 2003 to Exchange 2010.  The current Exchange '03 box is running Blackberry Professional Server (not sure of version).  The new Exchange '10 box will be running Blackberry Enterprise Server Express 5.0.2.

Am I correct that I will need to wipe the handsets before they will "talk" to the new server?  Is there any way around this?  If not do I need to issue the command from the current server it is talking with?
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Question by:sqlBarth
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Expert Comment

by:RobMobility
ID: 34978142
Hi,

I don't believe there is any way to migrate Professional to Express - if you were using BES Enterprise rather than Express, the Transporter Tool might work, although I'm not sure that Professional is supported.

You are correct in saying that the devices should be wiped from the existing BES server before re-provisioning them.

I would recommend that before you do so, you set the Factory defaults on wipe policy in the Security Policy group and update all policies before issuing the command. That way, the devices will not be wiped of data but retain an IT Policy which would result in issues with re-activation.

Once wiped, re-activate as you did for the BlackBerry Professional solution and although the administration interface is different, the process is the same.

Regards,


RobMobility.

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Author Comment

by:sqlBarth
ID: 34979628
Thanks for the input.  I'm using the term migrate very loosely.  The two Exchange servers, and respective Blackberry software, will be brought up in a way that they will see never each other.

Is the wipe method you're describing done through the administration interface or directly on the handset?
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LVL 25

Expert Comment

by:RobMobility
ID: 34980190
Hi,

I've not used BlackBerry Professional but believe it is like 4.1.x Enterprise except scaled down. In that case, set the IT Policy I described above and then 'Erase and disable handheld' option from within BlackBerry Manager (right-click on a user and select the option).

Regards,


RobMobility.
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Accepted Solution

by:
sqlBarth earned 0 total points
ID: 35018053
I backed up the handset and attempted to activate without wiping.  It did a successful wireless activation on the first attempt.  
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LVL 25

Expert Comment

by:RobMobility
ID: 35018186
Hi,

Whilst the activation may be successful, you may experience issues due to some vestiges of the previous activation remaining on the device.

It seems that from BlackBerry Express 5.0.2, it is possible to use the BlackBerry Enterprise Transporter against a BlackBerry Professional 4.1.x implementation:

http://us.blackberry.com/support/software/BlackBerry_Enterprise_Server_Express_FAQ.pdf

Regards,


RobMobility.
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Author Closing Comment

by:sqlBarth
ID: 35067677
The solution was not what was suggested by any of the expert comments.
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