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Network printer issues but adding local printer port works fine

Posted on 2011-02-24
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Last Modified: 2012-05-11
Here's the issue.  I have a print server with about 80 PCs connecting to it.  Printers are installed by a login script.  There have been about 5 people that have odd printing issues such as can't connect, will say the page has been printed but nothing ever prints, selects wrong tray, etc.  The only way I have been able to fix this is removing the network printer and adding it as a local printer using the tcp/ip port.  The server has the latest driver.  Its been happening on both Windows 7 and XP machines.  Its almost like there is a connection issue but its not wide spread enough to warrant that.  Ideas?
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Question by:marjontrav
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Expert Comment

by:progint
ID: 34973620
Depending on what kind of a printer it is, it is always a good habit to static ip the printer and if your using logon scripts (which means your not on sbs 2008 or above yet - wink), then you may need to take a look at the script file and make sure it is points to the printer correctly.  I have seen a brother printer do behavior like this when the 'default' or 'recommended' printer is selected because it automatically goes to the default "BPWEIRDNUMBER" and I end up adding it as a tcp/ip printer and whalaa, first time go every time.  This static ip'ng the printer also does NOT affect the brother software for instance and works just fine.  Many times there is an admin software package for handling network printers, are you using that (again with Brother, I have fixed many issues through their BRAdmin for instance).
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Author Comment

by:marjontrav
ID: 34974404
the printer does have a static IP (has for a couple of years).
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by:progint
ID: 34974433
make and model of the printer?
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Author Comment

by:marjontrav
ID: 34974445
this is the command I use to install the printers

WSHNetwork.AddWindowsPrinterConnection "\\svr1\KM-4035-3"
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progint earned 2000 total points
ID: 34974501
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by:marjontrav
ID: 34974611
its a Kyocera Mita KM4035 MFP
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