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  • Status: Solved
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Network printer issues but adding local printer port works fine

Here's the issue.  I have a print server with about 80 PCs connecting to it.  Printers are installed by a login script.  There have been about 5 people that have odd printing issues such as can't connect, will say the page has been printed but nothing ever prints, selects wrong tray, etc.  The only way I have been able to fix this is removing the network printer and adding it as a local printer using the tcp/ip port.  The server has the latest driver.  Its been happening on both Windows 7 and XP machines.  Its almost like there is a connection issue but its not wide spread enough to warrant that.  Ideas?
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marjontrav
Asked:
marjontrav
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1 Solution
 
progintCommented:
Depending on what kind of a printer it is, it is always a good habit to static ip the printer and if your using logon scripts (which means your not on sbs 2008 or above yet - wink), then you may need to take a look at the script file and make sure it is points to the printer correctly.  I have seen a brother printer do behavior like this when the 'default' or 'recommended' printer is selected because it automatically goes to the default "BPWEIRDNUMBER" and I end up adding it as a tcp/ip printer and whalaa, first time go every time.  This static ip'ng the printer also does NOT affect the brother software for instance and works just fine.  Many times there is an admin software package for handling network printers, are you using that (again with Brother, I have fixed many issues through their BRAdmin for instance).
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marjontravAuthor Commented:
the printer does have a static IP (has for a couple of years).
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progintCommented:
make and model of the printer?
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marjontravAuthor Commented:
this is the command I use to install the printers

WSHNetwork.AddWindowsPrinterConnection "\\svr1\KM-4035-3"
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progintCommented:
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marjontravAuthor Commented:
its a Kyocera Mita KM4035 MFP
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