• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1002
  • Last Modified:

Act 2011 sync with Outlook 2010

Back to an old question. I have  been over to act support and they are not helpful.
I am using Act 2011 Premium with hotfix 2.
I am using Outlook 2010 32 bit.
When i try to sync the process starts but then after short time is says "Outlook Synchronization Failed."
Yet when i go into the the Preferences for Syncing the program reports i have 235 contacts that need to be synced so it somehow recognizes the necessary flow at that point but can not execute sync when asked to do so.
thanks
0
kagoffice
Asked:
kagoffice
  • 2
  • 2
  • 2
1 Solution
 
Jackie ManCommented:
Do you have a distribution list in your contacts of outlook?
0
 
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Is it 13.0 HF2 or 13.1 HF2
0
 
kagofficeAuthor Commented:
Sage ACT! Premium 2011 Version 13.0.401.0, Hot Fix 2
I down loaded what i think was the 13.1 fix  and it said i did not have the "program" for that release. Or some such message.

yes i have a distribution lists in my outlook contacts.

And the other odd piece not mentioned before was that following a reinstall of Act which i did because the  sync process was not working.  After the reinstall (Act must be installed after MS Office to work) the sync did work. Now three weeks later it no longer works.

Thanks for the questions.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
Jackie ManCommented:
The sync will not work of you have a distribution list.
0
 
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
You need to apply SP1 before the Hotfix 2 for 13.1
0
 
kagofficeAuthor Commented:
for act users be aware that clicking on update and act telling you you are running the latest version is not enough. I was not and after following above instructions / updates all went well.
0

Featured Post

Transaction-level recovery for Oracle database

Veeam Explore for Oracle delivers low RTOs and RPOs with agentless transaction log backup and transaction-level recovery of Oracle databases. You can restore the database to a precise point in time, even to a specific transaction.

  • 2
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now