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Word drop down menus not working in internet explorer

Posted on 2011-02-24
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Last Modified: 2012-06-21
When opening a Word document in Internet Explorer, the MS Word related drop down menus do not work properly.  File, GoTo, Favorites and Help menus work.  Edit, View, Insert, Format, Tools and Table menus do not work. If an Excel file is opened, those menus work properly.

On another similarly configured machine (XP SP3, Office 2003, IE 8), the menus work fine.  All the IE settings have been compared and they match.  

What gives?
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Question by:bbehnam
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GrahamSkan earned 500 total points
ID: 34975323
If any particular machine is not working as expected in Office, it might be worth trying these the fixes listed here:

http://support.microsoft.com/kb/921541

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Author Closing Comment

by:bbehnam
ID: 34976254
Seems the problem was with a corrupt Normal.dot file.  Deleted file, restarted Word and let it recreate normal.dot and now works like a charm.
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