Outlook 2010 crashes when I delete multiple emails at once.

Posted on 2011-02-24
Medium Priority
Last Modified: 2013-02-12
I have an IMAP server doing email for a small network (it's Scalix running on Open SuSE Linux). We are in the process of upgrading all of our users to Office 2010. I am noticing that users can delete one email message at a time, but when they select multiple email messages to delete, Outlook crashes. Sending in the data to Microsoft produces no response. Any suggestions on how to stop Outlook 2010 from crashing? The mailbox is set up with the special Scalix Outlook connector, and it works fine for everything else.

Thanks in advance for your help!

Question by:elfaegis
  • 2
LVL 53

Expert Comment

by:Jackie Man
ID: 34978601
May be the add-on is not compatible with outlook 2010.

Goto event viewer and post back the error for the crash.

Accepted Solution

Ben Vrijsen earned 2000 total points
ID: 35392608
One of my clients is also using Scalix and this seems to be a common issue.
Mostly I try to use the import/export function of Outlook to create a PST with all the meesages.  (but that also fails amny times with Scalix).
Here's another thing, that helped me once...

1. Run an omscan and see if it fixes the problem

omscan tool is used to fix all most all inconsistencies in the mailbox.
You may need to run the following command and see if it finds any error.
# omscan AvxU <user name>

If it reports any error you may use the following command to fix the error.
# omscan -AvfxSU <user name>

2. If this does not resolve the issue, you need to manually check the mailbox using "omcontain" utility. Corrupted messages could be a blank entry in any container or messages with scrambled text.

For example below is the omcontain result of inbox of "Jean Dandois".

  155) INTERCARRO - Offre de prix Schlüter - Ke (MESSAGE)
  156) RE: AW: RE: Mock-up Room Radisson Brusse (MESSAGE)
  157) Rapport de chantier                      (MESSAGE)
  158)                                         (MESSAGE)
  159) rapport de la réunion de chantier du 24 a (MESSAGE)
  160) FW: Room 447.                            (MESSAGE)
  161) FW: joints frigo.                        (MESSAGE)
  162) rapport de la réunion de chantier du 31 a (MESSAGE)
  163) devis tubex                              (MESSAGE)
  164) AIB Vinçotte                             (MESSAGE)
  166)                                         (MESSAGE)
  168) FW: Offre OTIS demander                  (MESSAGE)
  169) TR: RADISSON - Réfection de votre cuisin (MESSAGE)
  170) FW: Réunion de chantier pour septembre   (MESSAGE)
  171) RE: draft agreement Radisson Blu Brussel (REPLY)  
  172) FW: payement de la deuxième partie pour l (MESSAGE)
  173)                                         (MESSAGE)
  174) FW: Suite à votre demande de ce jour     (MESSAGE)
  175) RE: AW: WG: 515140 final payment         (MESSAGE)
  176) RE: Check réservation Pascal Puhket      (REPLY)  
  177) RE: AW: WG: 515140 final payment         (MESSAGE)

You can see some blank entries(158,166,173) here which are corrupted messages.

3. If deleting these blank entries does not resolve the issue, final word is to export the problematic mailbox using sxmboxexp utility and import to another account using sxmboximp. This will remove all the errors within the mailbox. This is why newly created account
(scalixuser/pass123) does not have any problem.

To corner out which email is causing the trouble, You may please try the following?

- Create a new subfolder in outlook.
- Copy some mails(say 20 to 25) from inbox to this new subfolder.
- Move these email in subfolder to PST and see if there is an issue.

Continue this process to check which email is causing trouble. When you find the problematic email that you cannot move to PST, delete it from outlook and check if it resolves the issue.

Expert Comment

by:Ben Vrijsen
ID: 37777109
by the way... as far as I know Scalix is not yet working on Office 2010.
With my clients I downgraded Outlook to 2007.

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Often, the users face difficulty in accessing Outlook 2016 PST files on Windows 10 computer. One of the reasons behind it is the improper functioning of MS Outlook when the user tries to open it. MS Outlook suddenly stops working, or it will not op…
After a recent Outlook migration from a 2007 to 2010 environment, some issues with Distribution List owners were realized. In this article, I explain how that was rectified.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Watch the video to learn how one can deal with PST file corruption issue with an outstanding Kernel for Outlook PST Repair Tool easily. Using this tool, non-technical users can swiftly perform the repair process to restore their essential data witho…

597 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question