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Attachment not coming thru for One User

Posted on 2011-02-24
5
Medium Priority
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Last Modified: 2012-05-11
One of our Sales Reps is not getting .pdf attachments from one of his customers, yet his Customer Service Rep. does get the .pdf on the same email.

We use Outlook 2003 on an Exchange 2003 Standard Server.  We also use Xwall.

It's a mystery to me, since he gets attachments from other senders.

Any ideas of what to check for?

Thanks
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Question by:smullen0222
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5 Comments
 
LVL 5

Assisted Solution

by:ccns
ccns earned 1000 total points
ID: 34975751
is the attachement stripped or is there an error message?
does the user still get the email? without attachment?
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LVL 4

Assisted Solution

by:prashant_sawant
prashant_sawant earned 1000 total points
ID: 34976332
might be the cause here is that the .pdf file is been bloacked by the antivirus, usally such issues are caused by AV , thinking that the attachement might be affected.
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Author Comment

by:smullen0222
ID: 34979910
There is no error message and the user still gets the email without the attachment.

He is able to get other .pdf's and his CSR gets the attachment.

They are both running the same Symantec AV version.
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Accepted Solution

by:
smullen0222 earned 0 total points
ID: 35038085
We are thinking (but don't really know) that there might be something at the senders end causing the problem.

Another person from the same company sends to our Sales Rep and the attachment comes thru.
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Author Closing Comment

by:smullen0222
ID: 35081124
Could not solve the problem.  The workaround is to have someone else email the attachment.
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