<div>
There is no error message and the user still gets the email without the attachment.<br />
<br />
He is able to get other .pdf's and his CSR gets the attachment.<br />
<br />
They are both running the same Symantec AV version.
</div>


There is no error message and the user still gets the email without the attachment.

He is able to get other .pdf's and his CSR gets the attachment.

They are both running the same Symantec AV version.

<div>
Could not solve the problem. &nbsp;The workaround is to have someone else email the attachment.
</div>


Could not solve the problem.  The workaround is to have someone else email the attachment.

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<div class="content wysiwyg-content">
One of our Sales Reps is not getting .pdf attachments from one of his customers, yet his Customer Service Rep. does get the .pdf on the same email.<br />
<br />
We use Outlook 2003 on an Exchange 2003 Standard Server. &nbsp;We also use Xwall.<br />
<br />
It's a mystery to me, since he gets attachments from other senders.<br />
<br />
Any ideas of what to check for?<br />
<br />
Thanks
</div>
</div>


One of our Sales Reps is not getting .pdf attachments from one of his customers, yet his Customer Service Rep. does get the .pdf on the same email.

We use Outlook 2003 on an Exchange 2003 Standard Server.  We also use Xwall.

It's a mystery to me, since he gets attachments from other senders.

Any ideas of what to check for?

Thanks

Attachment not coming thru for One User

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.

Email Servers

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.