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Data Form website slow through internet chimney connection

Posted on 2011-02-24
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Last Modified: 2012-05-11
Hi,

We have a partner web site that we register people into that is extremely latent on our main connection to the internet. Since it is slow we have to unplugg it and connect through our metro connection that exits the internet at a data center 30 miles away. This 2nd connection is much faster.

The primary outside Internet connection runs through a firewall and switch. There was a content filter in the hop path but it has been removed. The secondary inside point to point connection is run to a backbone switch out to the internet.

The partner web site is the only site that has latency when entering data and uses aspx I think (I noticed .aspx in the true hyperlink at the bottom while the page was loading).
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Question by:JRome225
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7 Comments
 
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by:rfc1180
ID: 34975901
>Since it is slow we have to unplugg it and connect through our metro connection that exits the internet at a data center 30 miles away. This 2nd connection is much faster.

sounds like you could have had a congested link, or the path end to end had an issue (latency, packet loss, routing issues, etc).

Did you run a traceroute, ping, etc to determine end to end connectivity?

Billy
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by:JRome225
ID: 34975923
no i didnt, I'll check the traceroute/ping in the morning! Thanks
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by:JRome225
ID: 35008287
cannot trace nor ping. It's an anomaly.
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by:JRome225
ID: 35731099
Spanning Tree issue...
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rfc1180 earned 500 total points
ID: 35731628
>cannot trace nor ping. It's an anomaly.

where does it die? Check that ICMP is not filtered. It could be many issues. It is time to start troubleshooting the basics. We can only guide you in specific directions, but overall, if you have an issue and time is not on your side, you are better of hiring a ocnsultant due to the issue you have. It is not something as simple as doing it this way versus another way. You have a common issue that can be one of several hunderd issues.

Billy
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by:JRome225
ID: 35770146
Not an answer to direct situation.
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Expert Comment

by:rfc1180
ID: 35770275
If you do not want to do the leg work to resolve the issue, then there is not much we can do. I would highly recommend that the next time you request for help, you provide much more detail than you have.
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