Data Form website slow through internet chimney connection

Hi,

We have a partner web site that we register people into that is extremely latent on our main connection to the internet. Since it is slow we have to unplugg it and connect through our metro connection that exits the internet at a data center 30 miles away. This 2nd connection is much faster.

The primary outside Internet connection runs through a firewall and switch. There was a content filter in the hop path but it has been removed. The secondary inside point to point connection is run to a backbone switch out to the internet.

The partner web site is the only site that has latency when entering data and uses aspx I think (I noticed .aspx in the true hyperlink at the bottom while the page was loading).
LVL 1
JRome225Asked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
rfc1180Connect With a Mentor Commented:
>cannot trace nor ping. It's an anomaly.

where does it die? Check that ICMP is not filtered. It could be many issues. It is time to start troubleshooting the basics. We can only guide you in specific directions, but overall, if you have an issue and time is not on your side, you are better of hiring a ocnsultant due to the issue you have. It is not something as simple as doing it this way versus another way. You have a common issue that can be one of several hunderd issues.

Billy
0
 
rfc1180Commented:
>Since it is slow we have to unplugg it and connect through our metro connection that exits the internet at a data center 30 miles away. This 2nd connection is much faster.

sounds like you could have had a congested link, or the path end to end had an issue (latency, packet loss, routing issues, etc).

Did you run a traceroute, ping, etc to determine end to end connectivity?

Billy
0
 
JRome225Author Commented:
no i didnt, I'll check the traceroute/ping in the morning! Thanks
0
Building an Effective Phishing Protection Program

Join Director of Product Management Todd OBoyle on April 26th as he covers the key elements of a phishing protection program. Whether you’re an old hat at phishing education or considering starting a program -- we'll discuss critical components that should be in any program.

 
JRome225Author Commented:
cannot trace nor ping. It's an anomaly.
0
 
JRome225Author Commented:
Spanning Tree issue...
0
 
JRome225Author Commented:
Not an answer to direct situation.
0
 
rfc1180Commented:
If you do not want to do the leg work to resolve the issue, then there is not much we can do. I would highly recommend that the next time you request for help, you provide much more detail than you have.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.