taum00
asked on
firefox 3.6.13 hangs
One week ago, i installed firefox 3.6.13, if i want save a pdf , doc, etc.. on the www, firefox hangs, it doesn't react any.
Its only possible to quit it with the task manager
OS: windows xp sp3
Any suggestion?
Its only possible to quit it with the task manager
OS: windows xp sp3
Any suggestion?
ASKER
HI Little K
We tried running firefox in safe mode --> it doesn't help
We removed all Add-ons but it also doesn't help
We tried running firefox in safe mode --> it doesn't help
We removed all Add-ons but it also doesn't help
Have you tried creating a new firefox profile?
http://support.mozilla.com/en-US/kb/Managing%20profiles
http://support.mozilla.com/en-US/kb/Managing%20profiles
ASKER
Now we tried to make a new profile, but it also doesn't solve the problem...
ASKER
We installed the old version 3.5 on a test pc and it does help , we can save documents..
Then we installed the new version 3.6.13 and we can't save anything --> it hangs....
Then we installed the new version 3.6.13 and we can't save anything --> it hangs....
Hi Taum00,
My only suggestion then would be to downgrade to 3.5 for the time being.
Hopefully somebody else has a solution cause I'm out of ideas.
Sorry and good luck
My only suggestion then would be to downgrade to 3.5 for the time being.
Hopefully somebody else has a solution cause I'm out of ideas.
Sorry and good luck
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ASKER
We check is with the new version of Version 4
Have you tried running firefox in safe mode?
It could be a corrupt add-on that is causing you problems.