firefox 3.6.13 hangs

Posted on 2011-02-24
Last Modified: 2012-05-11
One week ago, i installed firefox 3.6.13, if i want save a pdf , doc, etc.. on the www, firefox hangs, it doesn't react any.

Its only possible to quit it with the task manager

OS: windows xp sp3

Any suggestion?
Question by:taum00
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3

Expert Comment

ID: 34977621
Hi there,

Have you tried running firefox in safe mode?

It could be a corrupt add-on that is causing you problems.

Author Comment

ID: 34977655
HI Little K

We tried running firefox in safe mode --> it doesn't help

We removed all Add-ons but it also doesn't help


Expert Comment

ID: 34977844
Have you tried creating a new firefox profile?
The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.


Author Comment

ID: 34978249
Now we tried to make a new profile, but it also doesn't solve the problem...


Author Comment

ID: 34978329
We installed the old version 3.5 on a test pc and it does help , we can save documents..

Then we installed the new version 3.6.13 and we can't save anything --> it hangs....


Expert Comment

ID: 34980009
Hi Taum00,

My only suggestion then would be to downgrade to 3.5 for the time being.

Hopefully somebody else has a solution cause I'm out of ideas.

Sorry and good luck
LVL 22

Accepted Solution

orangutang earned 500 total points
ID: 34986671
Or maybe try the beta version of Firefox 4?

Author Comment

ID: 34991464
We check is with the new version of Version 4

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently found myself in a Corporate Situation where the client had requested blocking access to any and all websites except his own Domain? Easy? I am sure this would be your answer but their requirement was, this has to be done without using…
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question