Solved

Add a blackberry device to BES Express

Posted on 2011-02-25
6
872 Views
Last Modified: 2012-05-11
Hi All,

I have installed BES Express, when I login to the Web Desktop Manager as the besadmin account (with admin rights) I get this error message:-

"You are not BlackBerry enabled and can not proceed in the BlackBerry Web Desktop Manager"

I have installed the BES correctly as the besadmin account but now I receive this email.

Thanks
R
0
Comment
Question by:DansamCS
  • 2
  • 2
6 Comments
 
LVL 25

Accepted Solution

by:
RobMobility earned 500 total points
ID: 34978380
Hi,

You need to log into the Administration Portal, not Web Desktop using the account you installed BlackBerry with.

Then you can add users.

Regards.


RobMobility.
0
 

Author Comment

by:DansamCS
ID: 34978503
Thanks for this, I have logged into the Admin portal and added a user, once this has been done how do I attach the blackberry device, sorry I am new to this software so sorry if I sound thick.

R
0
 
LVL 25

Assisted Solution

by:RobMobility
RobMobility earned 500 total points
ID: 34978707
Hi,

You can activate OTA by setting an Activation Password or tethering the device to a PC and running Web Desktop Manager.

Regards,


RobMobility.
0
 

Author Comment

by:DansamCS
ID: 35005691
Hi, this has now been sorted, thanks for your help.

I have managed to sync emails and contacts ok, I can add an appointment into my calendar in outlook and it syncs, however when I add one into my phone it doesnt sync back to outlook.

Should this been happening?

Thanks
R
0
 
LVL 68

Expert Comment

by:Qlemo
ID: 35399153
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Redirected folders in a windows domain can be quite useful for a number of reasons, one of them being that with redirected application data, you can give users more seamless experience when logging into different workstations.  For example, if a use…
Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now