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Outlook 2003 SP3 faulting with Kernel32.dll

Posted on 2011-02-25
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Last Modified: 2013-02-13
We have a Windows 2003 server with Citrix PS 4.0 running Outlook 2003 SP3. When I start I get the following error message in event viewer.

Faulting application outlook.exe, version 11.0.8206.0, stamp 479fce0d, faulting module kernel32.dll, version 5.2.3790.4480, stamp 46264680, debug? 0, fault address 0x000278d8.

This happened after patching server with recent security patches.

KB952004
KB954155
KB2483185
KB956572
KB2387149
KB923561
KB2485376
KB956844
KB2483185
KB958469
KB2476687
KB2443105
KB2440591
KB958869
KB959426
KB2423089
KB2419635
KB960803
KB960859
KB961501
KB953298
KB967723
KB968816
KB969059
KB971032
KB971657
KB972270
KB973507
KB973540
KB973815
KB973869
KB973904
KB974112
KB974392
KB974571
KB975025
KB975467
KB975558
KB975560
KB975562
KB975713
KB977816
KB977914
KB978262
KB978338
KB978542
KB978601
KB978695
KB978706
KB979309
KB979482
KB979687
KB979907
KB980195
KB980232
KB980436
KB981322
KB982132
KB982214
KB2378111
KB2360937
KB2347290
KB2296011
KB2259922
KB2229593
KB2121546
KB2115168
KB2079403
KB2416451

Any idea witch patch is causing the error?
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Question by:OleStrand
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Expert Comment

by:Hendrik Wiese
Comment Utility
Try the following to fix this:

And I quote NickPSU's comment on this site.

for the past day I have had this issue where I simply cannot get outlook to load with the Event Viewer entry:

Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53, faulting module kernel32.dll, version 5.1.2600.2945, stamp 44ab9a84, debug? 0, fault address 0x00012a5b.

and whenever I go to the 'mail' area of the control panel I blow up with a MLCFG32.CPL error.

I confirmed this is caused by an add in to Outlook and somehow the problem arose when I installed the patch tuesday updates for the week of 1/1/07

I was able to correct this by going into Mail in the control panel and rather than attempting to edit the profile that exists, I told outlook to ask for a profile every time it loads.

The next time the system loaded I created a new profile with the same settings as my original. The load DID blow up but afterwards Outlook isolated the add-in that was causing the problem and asked if I would like it to be disabled. After selecting yes I loaded outlook yet again and FINALLY, it was able to load my inbox correctly.

Hopefully this helps some people.

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Author Comment

by:OleStrand
Comment Utility
This did not solve the problem.

I was looking at this solution:
http://www.experts-exchange.com/Software/Internet_Email/Email/Email_Clients/Q_25276940.html

Only that i have not installed KB972580.
There might be a newer security update that gives me the same problem.
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Author Comment

by:OleStrand
Comment Utility
After trying repeatedly to start Outlook i also got a new error.

Faulting application outlook.exe, version 11.0.8206.0, stamp 479fce0d, faulting module redemption.dll, version 4.6.0.924, stamp 489d2509, debug? 0, fault address 0x00007452.
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Accepted Solution

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Hendrik Wiese earned 500 total points
Comment Utility
Try uninstalling KB972270 and let me know if it resolves your issue?
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LVL 20

Expert Comment

by:Hendrik Wiese
Comment Utility
Have you tried re-installing SP3?
0
 

Author Comment

by:OleStrand
Comment Utility
I get this message:
Setup detected the folowing programs on your computer.

Security update for Windows Server 2003
KB2079403
KB2115168
KB2121546
KB2229593
KB2259922
KB2296011
KB2347290
KB2360937
KB2378111
KB2387149
KB2393802
KB2416451
KB2419635
KB2423089
KB2440591
KB2443105
KB2476687
KB2478960
KB2478971
KB2479628
KB2482017
KB2483185
KB2485376
KB975560
KB975562
KB975713
KB977816
KB977914
KB978262
KB978338
KB978542
KB978601
KB978695
KB978706
KB979309
KB979482
KB979687
KB979909
KB980195
KB980232
KB980436
KB981322
KB982132
KB982214
KB974945

If KB972270  is romoved, these programs might not run properly. Do you wan't to continue.

What's the risk of doing this?
0
 
LVL 20

Expert Comment

by:Hendrik Wiese
Comment Utility
Rather Uninstall SP3 and re-install
0
 

Author Comment

by:OleStrand
Comment Utility
I can't uninstall Office SP3 from add or remove programs.
Tried starting office2003ssp3-kb923618-fullfile-nor.exe but it just telling me that the software is installed.
No options.

0
 

Author Comment

by:OleStrand
Comment Utility
I uninstalled security patch KB959426 wich updates kernel32.dll to version 5.2.3790.4480 from 5.2.3790.4062.

I also got a knew error message with winnt.dll version 5.2.3790.4455.
I uninstalled KB956572 wich downgraded the winnt.dll to 5.2.3790.3959

Know my Outlook 2003 SP3 start normal again on my Win 2003 SP2 Terminal Server (Citrix PS 4.0).
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