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Printing HTML emails in Outlook 2010

Posted on 2011-02-25
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A user in our company reported a difference in printing HTML emails in Outlook vs. printing the same email from their Gmail account (see sample images). When printed from Outlook the page has greater left and right margins and the body does not appear as it does when printed from IE8 (the OS is Windows7 Pro 32-bit). I have not been able to personally work on the computer so I am not sure what the various settings are in Outlook or IE8 (and I am using Outlook 2007). Any suggestions on what to try in Outlook2010 to resolve this would be greatly appreciated. Outlook printout IE8 printout from Gmail
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Question by:ks157
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ChiefTechGuru earned 250 total points
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Starting with Outlook 2007, Microsoft made the decision to use Word to render HTML messages.  Without knowing too much of the specifics, Word renders HTML differently than IE, and as such formatting will not be consistent.  From what I've read, it is up to the message sender to properly test their messages, and as such, there isn't much else which can be done.  There is no settings in Outlook or Word to easily tweak to get consistent formatting.  One thing you can look at is to modify the Normal.dot file that Outlook uses (I can't recall the exact filename at the moment).  Hope this helps.  
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