On an HP nx9420 laptop the machine boots to the WindowsXP, a blue screen with text flashes for a micro-second, then it displays the F11 Emergency Recovery option. A WindowsXP reinstall from the CD finds no drive. Safe Mode and Last Known Good Config. both revert to the blue-screen flash. The Emergency Recover option only offers to format the drive.
Before I attempt to reformat the drive or replace it, the user would like me to attempt to save any data if possible. Is it possible to rescue portions of the data?
If so, what are the best options?
I'm assuming the answer is Yes with expensive software.
But perhaps I'm overlooking other options that might completely save the data on the drive; perhaps this is simply a corrupt operating system?