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Outlook 2007 displays Need Password in lower left-hand corner of the screen

We are experiencing an intermittent problem where e-mail stops flowing into Outlook 2007 and in the lower left hand part of the screen, there is a message that says Need Password (this problem may occur once every 2 or 3 days and it does not happen to everyone). If you click on this message and then select "Type Exchange Password and Connect" (you aren't prompted to enter your password) e-mail goes into Outlook again. The problem occurs with people connected to the same LAN that the Exchange 2010 (the exchange server is Server 2008 R2 64bit) server is on and Outlook 2007 is used Cached Exchange Mode. The client operating systems are XP SP3 and Windows 7 (both 32 bit).

Thanks for your help.

Thanks for your help.

comnuts

Enable the logging of Outlook 2007 (http://office.microsoft.com/en-us/outlook-help/what-is-the-enable-logging-troubleshooting-option-HA001230421.aspx) and see if you can find anything from the logs. Look into Sync Failures folder for errors as well.

davorin

This post could help you:
https://www.experts-exchange.com/questions/26188979/Outlook2007-Exchange-Need-password-to-connect.html

davorin

In previous post please ignore the part of installing SP2 for Exchange 2007 as you have 2010.
Anyway it is good to have fully patched server.
You can also check if you are using NTLM auth on server and clients and try to disable the option "On Fast Networks, connect using HTTP first, then connect using TCP/IP"
Du you get some problems while running BPA?

drock1978

ASKER

I have update rollup 2 for exchange 2010 SP1 installed so I am fully patched. How do I determine if I am using NTML authinication on the server? In the Outlook Anywhere settings on the client computer, I am set up for basic authentication. Also, the "On Fast Networks, connect using HTTP first, then connect using TCP/IP" is already disabled.

What is BPA?

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drock1978

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davorin

"How do I determine if I am using NTML authinication on the server?"
Using exch. mngt. shell type get-outlookanywhere and you will see under clientauth.metod basic or ntlm.
Same thing you can see under exchange management console->server config->client access->properties of your server-> outlook anywhere tab->client auth. method.

http://technet.microsoft.com/en-us/library/bb124149.aspx

Outlook configuration:
http://office.microsoft.com/en-us/outlook-help/use-outlook-anywhere-to-connect-to-your-exchange-server-without-vpn-HP010102444.aspx
"Only connect to proxy servers that have this principal name in their certificate" use only if you have entered server name listed as principal name in certificate.

BPA is Best Practice Analyzer - you can find it in exchange management console under tools section.

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drock1978

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drock1978

ASKER

I followed davorins comments and added the owa and autodiscover cname records in my local dns which point to the netbios name of my exchange server.