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SBS 2011 Blank Screen/No Icons

Posted on 2011-02-25
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Last Modified: 2012-05-11
I have a new server with Microsoft Small Business Server 2011.  It did the final reboot after initial install and all i have now is blank screen - no icons. It's not locked up because I can get into the task manager and log off.  Safe mode - same results.  Install takes a number of hours and would really like not to have to reinstall!
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Question by:Cybertronnh
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Expert Comment

by:it_saige
ID: 34981253
Try killing the explorer process and rerunning it (through task manager).

-saige-
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Author Comment

by:Cybertronnh
ID: 34981447
It appears that there are items missing from the startup process..  Explorer.exe is not starting on it's own.  It will start through task manager but I guess I need to know what other services aren't starting on their own.
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LVL 33

Expert Comment

by:it_saige
ID: 34981493
If you have gotten to the Explorer screen, try loading Event Veiwer (Start --> Run --> eventvwr) to assist in determining your point of failure.

-saige-
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Author Comment

by:Cybertronnh
ID: 34981528
I think the install just didn't complete - is there a way to do a repair install to complete the install?
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Accepted Solution

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Cybertronnh earned 0 total points
ID: 35400430
The solution was changing the Intel RAID configuration from ESRT to Intel Matrix.  There appears to be a driver issue.  Once this change was made the installation went through normally.  Thanks all for the suggestions.
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Author Closing Comment

by:Cybertronnh
ID: 35431096
I figured it out on my own - the other suggestions did not help.
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