SBS 2011 Blank Screen/No Icons

Posted on 2011-02-25
Last Modified: 2012-05-11
I have a new server with Microsoft Small Business Server 2011.  It did the final reboot after initial install and all i have now is blank screen - no icons. It's not locked up because I can get into the task manager and log off.  Safe mode - same results.  Install takes a number of hours and would really like not to have to reinstall!
Question by:Cybertronnh
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
LVL 33

Expert Comment

ID: 34981253
Try killing the explorer process and rerunning it (through task manager).


Author Comment

ID: 34981447
It appears that there are items missing from the startup process..  Explorer.exe is not starting on it's own.  It will start through task manager but I guess I need to know what other services aren't starting on their own.
LVL 33

Expert Comment

ID: 34981493
If you have gotten to the Explorer screen, try loading Event Veiwer (Start --> Run --> eventvwr) to assist in determining your point of failure.

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 34981528
I think the install just didn't complete - is there a way to do a repair install to complete the install?

Accepted Solution

Cybertronnh earned 0 total points
ID: 35400430
The solution was changing the Intel RAID configuration from ESRT to Intel Matrix.  There appears to be a driver issue.  Once this change was made the installation went through normally.  Thanks all for the suggestions.

Author Closing Comment

ID: 35431096
I figured it out on my own - the other suggestions did not help.

Featured Post

Forrester Webinar: xMatters Delivers 261% ROI

Guest speaker Dean Davison, Forrester Principal Consultant, explains how a Fortune 500 communication company using xMatters found these results: Achieved a 261% ROI, Experienced $753,280 in net present value benefits over 3 years and Reduced MTTR by 91% for tier 1 incidents.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The problem of the system drive in SBS 2003 getting full continues to be an issue, even though SBS 2008 and SBS 2011 are both in the market place.  There are several solutions to this, including adding additional drive space or using third party uti…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question