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Toshiba laptop failed to start

Posted on 2011-02-25
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Last Modified: 2012-08-13
I have a toshiba laptop (Satellite L655D-S5076 windows 7 home) and it boots up saying "Windows failed to start.  A recent hardware or software change might be the cause.  
Launch Start up repair
start windows normally

I have tried the launch start up repair several times but just ends up on a solid black screen.  However I can see the mouse pointer.  Safe mode did the same thing.  Tried the "last known good configuration" too.  See the windows 7 splash screen then I think a seen the blue screen of death flash but really quick.

Was going to do a recovery but don't see that option.  Any ideas?

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Question by:HBMI
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11 Comments
 
LVL 8

Expert Comment

by:sjl1986
ID: 34981223
First boot up the computer while tapping the F8 key to bring up the startup menu. In that menu select option that says "disable auto restart on error" or something to that effect.

This will allow you to see the blue screen the next time it happens rather than the computer just rebooting. Try the last known good configuration again to see if you can get the blue screen to come back. If so, post the code for the blue screen and let's see if we can figure out what is causing it.

Was there any recent hardware or software change as Windows suggests?
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Expert Comment

by:Aaron Tomosky
ID: 34981229
Use a boot cd like ultimatebootcd. Run memtest86
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Expert Comment

by:residents
ID: 34981232
Put in a Windows 7 CD, boot from that and do a repair from the CD. It should resolve this issue.
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Expert Comment

by:5y5tem32
ID: 34981237
Any external devices connected or anything installed recently?
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Author Comment

by:HBMI
ID: 34982055
unmountable_boot_volume

stop: 0x000000ED (0xFFFFFA8004378CD0,0XFFFFFFFFC0000185,0X0000000000000000,0X0000000000000000)
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LVL 30

Expert Comment

by:ded9
ID: 34982232
Just boot from windows 7 disc. Got to command prompt run chkdsk /f . Complete chkdsk and then restart the computer.


Ded9
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LVL 8

Expert Comment

by:sjl1986
ID: 34982327
Ok, this usually means the boot sector of the hard drive has problems. Follow this guide using the Windows 7 DVD to do a startup repair.

http://pcsupport.about.com/od/toolsofthetrade/ss/windows-7-startup-repair.htm

Basically, put in the CD and boot to it, choose the "Repair your computer" option. Then choose which windows installation you want to repair (should only be one in most cases), then choose "Startup Repair". The CD should write new information to the hard drive's boot sector hopefully clearing up your BSOD.

If this does not work you might have to a complete repair install or a clean install. I might would download Ultimate Boot CD as aaron suggested and run a hard drive test for your specific hard drive. You can download it from www.ultimatebootcd.com. Once downloaded, burn it to a disc and boot it up. Then go to the menu for Hard drive diagnostics. (Check your hard drive in your laptop and see what vendor it is, or check the BIOS for the vendor if you can find it there). Western Digital usually has a serial number starting with WD and seagate's usually start with ST. Run that vendor's test and see if you get any error messages. Those test will verify that the drive is indeed good and that it is only corrupted and needs a reinstall. Good luck.
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Author Comment

by:HBMI
ID: 34982417
My laptop did not come with any windows cd.   Everything is on a backup partition I think.
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Expert Comment

by:ded9
ID: 34982450
When you start your computer tap the F8 key you will get startup and repair option. Login under your user account and you will get command prompt.

Do dir command to find out which is your C drive. Go to C prompt and run

Run chkdsk /f


Ded9
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Accepted Solution

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HBMI earned 0 total points
ID: 34998016
Called toshiba and they think it was a hardware related issue so I sent it in.
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Author Closing Comment

by:HBMI
ID: 35042509
It is what it is
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