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Blackberry BES Express transitioning users

Posted on 2011-02-25
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Last Modified: 2012-06-27
I am setting up a new SBS 2011 standard server and have loaded BES Express successfully.

I currently have 2 blackberry users on another installation of BBerry Manager on an SBS 2003 server.  When I install this new SBS 2011 server at the site, I will need to transition them over to this new installation of BES Express.

What is the best way to do this?
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Question by:dgrenda
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Expert Comment

by:ThorinO
ID: 34981642
Do a backup of their phones, wipe the phone, activate on the new BES. For 2 users this will be easy/quick. When you restore the phone after re-activation be sure to go to advanced and do a selective restore. Be sure to restore only things that are needed and not associated with the BES or Outlook. Things to restore for example would be the content store, bookmarks, etc. No need to do keys, security stuff, BES stuff, or anything synced by Outlook.
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Author Comment

by:dgrenda
ID: 34981702
Is it BAD to do the outlook stuff? or just unecessary?
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Expert Comment

by:ThorinO
ID: 34981827
It is just unnecessary as everything will get re-synced over the air when you activate. Generally users will want the things in the content store (pictures) and bookmarks. When you wipe the BlackBerry don't delete the 3rd party apps either.

Also keep in mind that the user will need to put the icons back in place and setup sound profiles from scratch so they should document these before making the change if it is important to them.
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Author Comment

by:dgrenda
ID: 34982059
I'm sorry to seem stupid here, but if I completely back up the device and then activate it, and them compltely resstore it...won't they get everything they had that way too?

I'm trying to keep the steps as un-tricky as possible.
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ThorinO earned 500 total points
ID: 34982472
Yes, however you do not want to do a full restore. From the BlackBerry Desktop Software you have the ability to do a granular restore, click on the advanced button from the restore page. From here you can pick what you want to be restored, in this case the content store and bookmarks. I would start with those two things personally and if the user is happy keep the backup and call it done. If they say they are missing some other item(s) you can restore those as needed.
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Author Closing Comment

by:dgrenda
ID: 34983444
Thank you!
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