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Is there a way within Exchange 2003 that I can search for & find a specific email message?

Posted on 2011-02-25
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Last Modified: 2012-05-11
Is there a way within Exchange 2003 that I can search for & find a specific email message?

A user claims that he hasn't received this email message even though according to all of the information that I have, the email should have been received by the recipient.

The recipient currently isn't in the office and I don't know what his logon password is, so I can't access and look at his Outlook Inbox.

So, what methods do I have within Exchange 2003 that I can search for & find a specific email message?
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Question by:Knowledgeable
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Paul MacDonald earned 167 total points
ID: 34981818
Have the user check his spam folder.  Alternately, the user may have a rule that's putting the mail elsewhere and marking it "read".

You can use the Message Tracking feature to see if mail (any mail) is being delivered to the user.  Just query it for whatever criteria you need.
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by:rawinnlnx9
rawinnlnx9 earned 333 total points
ID: 34981845
In the Exchange Snap-In under Tools there is the "Message Tracking Center" if you select it you might have to enable more detailed logging but it will tell you. Once you then you can perform the searches you wish to.
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by:rawinnlnx9
rawinnlnx9 earned 333 total points
ID: 34981871
Here is a visual:

 Exchange MMC
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