Why cant I see shared folders

I can log into windows 7 workstation as user and cannot access shared folders on server by using server name\shared folders. But if I access server using \\ipaddress\shared folders all works great.
I can ping to both server ip and server name without a hitch.
The user can log into other workstations and remotely to server and all shares work normally.
The user told me that one day the server was down and they went and turned the server back on, when he tried to access the shared folders it asked him for his username and password and he used his computer that entire day. The next day he said it took forever to log on and his network shares no longer worked. He is not sure what day it happened on either.
I'm on site trying to figure this out now. Please help!
Yiper72Asked:
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Yiper72Author Commented:
I deleted all the mapping,which I did earlier, including the ones that I created using the ip address\shared name. Then I created a new mapping using \\servername\shared folder and this time I selected to connect as a different user. When I did that, I noticed that the promting that appeared had an incorrect username. So I changed it to what I needed it to be and now I'm in and all is working correctly, even after reboot.
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cowbeargaCommented:
Are you getting any security errors on The SBS server?
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Yiper72Author Commented:
Not that I can see, everything in the event view is showing successA login for user
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Yiper72Author Commented:
I also tried to remove the workstation from the domain and add it to workgroup, restarted and rejoined the domain. No change. Can access files with ip address but not name.
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cowbeargaCommented:
go to start run and type \\servername <enter. you should get  a window that shows all the shares on that server. if you do not then open a command prompt and type ping server name, then do a nslookup server name and let me know what you see. This looks like a dns corruption on your pc
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Yiper72Author Commented:
I was racing against the clock to get this done. I'm sure the experts would have been able to figure it out as well. Since I was on location I kept trying and happened to figure it out before the experts could narrow it down.
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