User getting locked out of RDP session when pressing L.

Posted on 2011-02-25
Medium Priority
Last Modified: 2012-05-11
Having a strange problem with one user.  When they RDP into a server, which in turns launches an application via Term Services, anytime they press the L key, it locks their session.  The same thing happens with TS Web Access.  Now I found, when using RDP, if I set Keyboard "Apply Windows key combinations:" to "On the remote computer," the problem goes away.  First, has anyone else observed this behavior?  When she tries to log back on after getting locked out, the Ease of Access pops up, so it seems like something is being turned on, but when I look Accesibility Options, everything is turned off.

My last question is, can you set the "Apply Windows key combinations" within TS Web Access like you do RDP?
Question by:Go-GBS
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Author Comment

ID: 34982523
I've also seen recently where this is a bug with RDP 6.0, so I upgraded the machine to RDP 7.0, but no luck.
LVL 33

Expert Comment

by:Todd Gerbert
ID: 34982833
The "Window" key on the keyboard is stuck.

Author Comment

ID: 34982850
Wouldn't I notice that on the local machine itself?
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LVL 33

Assisted Solution

by:Todd Gerbert
Todd Gerbert earned 2000 total points
ID: 34982879
Win+L is the hotkey to lock the workstation, Win+U is the accessability hotkey, and I wouldn't be surprised if everytime she hit "R" the run dialog showed up, or pressed "E" and got a new Explorer window. ;)

Since you set Window Key combonations to go to remote server, you'll see their effect in the term session not on the local computer.

Maybe the keyboard's broken and pressing letters on the right half also depresses the right Windows key, but not on the left - or she's just unknowingly leaning on the right Windows key?

Accepted Solution

Go-GBS earned 0 total points
ID: 34982903
Alright, I stopped it.  Went into Terminal Services Manager and forced her account to logoff.  So apparently something may have been stuck with that session, b/c now when I log on through TS Web Acess, it doesn't happen.
LVL 11

Expert Comment

ID: 34987560
Sure seems like tgerbert identified the problem for you, which you argued "wouldn't you notice on the local" but the TS session had sticky keys on for it, so I'd suggest author you split answer points with yourself and tgerbert, only seems fair

Expert Comment

ID: 35025195
Starting auto-close process to implement the recommendations of the participating Expert(s).
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