Solved

User getting locked out of RDP session when pressing L.

Posted on 2011-02-25
9
4,779 Views
Last Modified: 2012-05-11
Having a strange problem with one user.  When they RDP into a server, which in turns launches an application via Term Services, anytime they press the L key, it locks their session.  The same thing happens with TS Web Access.  Now I found, when using RDP, if I set Keyboard "Apply Windows key combinations:" to "On the remote computer," the problem goes away.  First, has anyone else observed this behavior?  When she tries to log back on after getting locked out, the Ease of Access pops up, so it seems like something is being turned on, but when I look Accesibility Options, everything is turned off.

My last question is, can you set the "Apply Windows key combinations" within TS Web Access like you do RDP?
0
Comment
Question by:Go-GBS
  • 3
  • 2
  • 2
  • +1
9 Comments
 

Author Comment

by:Go-GBS
ID: 34982523
I've also seen recently where this is a bug with RDP 6.0, so I upgraded the machine to RDP 7.0, but no luck.
0
 
LVL 33

Expert Comment

by:Todd Gerbert
ID: 34982833
The "Window" key on the keyboard is stuck.
0
 

Author Comment

by:Go-GBS
ID: 34982850
Wouldn't I notice that on the local machine itself?
0
 
LVL 33

Assisted Solution

by:Todd Gerbert
Todd Gerbert earned 500 total points
ID: 34982879
Win+L is the hotkey to lock the workstation, Win+U is the accessability hotkey, and I wouldn't be surprised if everytime she hit "R" the run dialog showed up, or pressed "E" and got a new Explorer window. ;)

Since you set Window Key combonations to go to remote server, you'll see their effect in the term session not on the local computer.

Maybe the keyboard's broken and pressing letters on the right half also depresses the right Windows key, but not on the left - or she's just unknowingly leaning on the right Windows key?
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 

Accepted Solution

by:
Go-GBS earned 0 total points
ID: 34982903
Alright, I stopped it.  Went into Terminal Services Manager and forced her account to logoff.  So apparently something may have been stuck with that session, b/c now when I log on through TS Web Acess, it doesn't happen.
0
 
LVL 11

Expert Comment

by:ocanada_techguy
ID: 34987560
Sure seems like tgerbert identified the problem for you, which you argued "wouldn't you notice on the local" but the TS session had sticky keys on for it, so I'd suggest author you split answer points with yourself and tgerbert, only seems fair
0
 
LVL 11

Expert Comment

by:ocanada_techguy
ID: 34987569
0
 
LVL 1

Expert Comment

by:modus_operandi
ID: 35025195
Starting auto-close process to implement the recommendations of the participating Expert(s).
 
modus_operandi
EE Admin
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Join & Write a Comment

Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now