?
Solved

User getting locked out of RDP session when pressing L.

Posted on 2011-02-25
9
Medium Priority
?
5,532 Views
Last Modified: 2012-05-11
Having a strange problem with one user.  When they RDP into a server, which in turns launches an application via Term Services, anytime they press the L key, it locks their session.  The same thing happens with TS Web Access.  Now I found, when using RDP, if I set Keyboard "Apply Windows key combinations:" to "On the remote computer," the problem goes away.  First, has anyone else observed this behavior?  When she tries to log back on after getting locked out, the Ease of Access pops up, so it seems like something is being turned on, but when I look Accesibility Options, everything is turned off.

My last question is, can you set the "Apply Windows key combinations" within TS Web Access like you do RDP?
0
Comment
Question by:Go-GBS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +1
9 Comments
 

Author Comment

by:Go-GBS
ID: 34982523
I've also seen recently where this is a bug with RDP 6.0, so I upgraded the machine to RDP 7.0, but no luck.
0
 
LVL 33

Expert Comment

by:Todd Gerbert
ID: 34982833
The "Window" key on the keyboard is stuck.
0
 

Author Comment

by:Go-GBS
ID: 34982850
Wouldn't I notice that on the local machine itself?
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 33

Assisted Solution

by:Todd Gerbert
Todd Gerbert earned 2000 total points
ID: 34982879
Win+L is the hotkey to lock the workstation, Win+U is the accessability hotkey, and I wouldn't be surprised if everytime she hit "R" the run dialog showed up, or pressed "E" and got a new Explorer window. ;)

Since you set Window Key combonations to go to remote server, you'll see their effect in the term session not on the local computer.

Maybe the keyboard's broken and pressing letters on the right half also depresses the right Windows key, but not on the left - or she's just unknowingly leaning on the right Windows key?
0
 

Accepted Solution

by:
Go-GBS earned 0 total points
ID: 34982903
Alright, I stopped it.  Went into Terminal Services Manager and forced her account to logoff.  So apparently something may have been stuck with that session, b/c now when I log on through TS Web Acess, it doesn't happen.
0
 
LVL 11

Expert Comment

by:ocanada_techguy
ID: 34987560
Sure seems like tgerbert identified the problem for you, which you argued "wouldn't you notice on the local" but the TS session had sticky keys on for it, so I'd suggest author you split answer points with yourself and tgerbert, only seems fair
0
 
LVL 1

Expert Comment

by:modus_operandi
ID: 35025195
Starting auto-close process to implement the recommendations of the participating Expert(s).
 
modus_operandi
EE Admin
0

Featured Post

How Blockchain Is Impacting Every Industry

Blockchain expert Alex Tapscott talks to Acronis VP Frank Jablonski about this revolutionary technology and how it's making inroads into other industries and facets of everyday life.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…
Suggested Courses

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question