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OWA 2007 GAL issue

Posted on 2011-02-25
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Last Modified: 2012-08-13
We are in an coexistance porttion of a Exchange 2003 to Exchange 2007 migration. When we hook Outlook up to the Exchange 2007, the GAL comes up fine. However when we attempt to use the GAL in OWA 2007. It is empty (except for the Public Folder mailing lists that were created as a part of Public Folder replication). I checked the OAB on the CAS server and found that the Default OAB is listed as being the OAB from the Exchange 2003. Questions is do I just add a new default OAB and make it the default and delete the old one or what?
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Question by:j2luce
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Expert Comment

by:Glen Knight
ID: 34983138
The OAB will need to be crested for Exchange 2007 and assigned to the mailbox database.  However OWA doesn't use an offline address book so that's not your problem.

If you search for a user in OWA does it locate it?
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Author Comment

by:j2luce
ID: 34983311
Not unless I am search a known contact list or public folder contact list. It does not find someone in the AD.
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Expert Comment

by:Glen Knight
ID: 34983885
Can you try creating a new address list as per: http://technet.microsoft.com/en-us/library/bb124384(v=exchg.80).aspx
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Author Comment

by:j2luce
ID: 34984361
Did as you had directed and created an address-list. The address-list appears under the corporate listing. However it appears that it is blank, evening if I attempt to search it. If I do a preview of the query that the EMC is running. It shows users in it.

Something did however happen when I first tried to do all users. It told me that a user which was used to run the Exchange Service was not able to be updated and errored out.

So to test that the address-list function worked. I backed out of all users and went for mail-enabled groups which we have several when I did the first check above.
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Expert Comment

by:Glen Knight
ID: 34986108
When did you receive the error? Just now when you created the new list?
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Author Comment

by:j2luce
ID: 34987062
The error occurred when I attempted to generate the new address list that include all mail-enabled users.
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Expert Comment

by:Glen Knight
ID: 34987072
Can you post a screenshot of the error?
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Author Comment

by:j2luce
ID: 34987124
Here is the capture of the windows from the EMC Capture of error when attempting to add New Address List
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Expert Comment

by:Glen Knight
ID: 34987154
If you try to edit the Administrator_1 user in the Exchange Management Console what happens?
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Author Comment

by:j2luce
ID: 34988725
This is what the EMC returned.
 Returned error
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Expert Comment

by:Glen Knight
ID: 34988750
As i suspected, is there a space in the alias for that user?
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Author Comment

by:j2luce
ID: 34988830
First off no. No spaces at the end of the name. When I tried to verify this. I rolled over the "r" as well just to be sure and got the dialog box stating" Database is mandatory on User Mailbox". When I ran the get-mailbox -identity username |FL to verify. Sure enough, no database is listed.
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by:Glen Knight
ID: 34989306
What is this mailbox/user and can it be deleted?
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by:Glen Knight
ID: 34989311
Just to confirm, you are looking at Administrator_1 and it's the alias I am interested in, not the display name.
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Author Comment

by:j2luce
ID: 35000702
Sorry to be so long in getting back. Fires to be put out.

Looking at his account Administrator_1, the alias is indeed Administrator.

When viewed with the ESM on the Exchange 2003 server (I know bad idea), the alias can not be edited. Looking at it from the ECM it is editable but since the database entry is missing it gives me an error.

The account to me is either a leftover from the initial move from VAX to PCs when the initial network was put together. However It seems to have access to several Exchange only permission groups, but nothing else.
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Author Comment

by:j2luce
ID: 35002182
After talking with those who were here at the time Exchange 5.5 was introduced. The Administrator_1 account was the account that ran Exchange 5.5 so we were able to remove it.
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Expert Comment

by:Glen Knight
ID: 35002209
And can you run the address book wizard now?
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Author Comment

by:j2luce
ID: 35002733
It runs now, but the resultant address book does not reveal any entries, when selected.
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Expert Comment

by:Glen Knight
ID: 35004325
Excellent, so we are getting closer :)

Out of interest is the address book visible in Outlook?
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Author Comment

by:j2luce
ID: 35007852
Yes it is visible in Outlook with all entries that I would expect to see in it.
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Expert Comment

by:Glen Knight
ID: 35007896
And it's still not visible in OWA? Can you post a screenshot?
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Author Comment

by:j2luce
ID: 35008393
Be happy to. Names blurred to protect the innocent.

 User in Outlook 2007

Same user looking at the OWA 2007 Address list

 Same user in OWA 2007
Hopefully this is what you are looking for..
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Expert Comment

by:Glen Knight
ID: 35008408
interesting, and if you click advanced search and do a partial search nothing comes back?
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Author Comment

by:j2luce
ID: 35009323
That is correct. That is what has been puzzling us..
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Accepted Solution

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j2luce earned 0 total points
ID: 35137413
Issue turned out to be a corrupted portion of the OWA website. Microsoft had us remove the site (via the EMS) and recreate it. It works now.
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Author Closing Comment

by:j2luce
ID: 35174502
No one else was able to answer the issue, or point in the right direction
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