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MSCRMAddin Event ID 5958

Posted on 2011-02-25
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Last Modified: 2012-06-21

MSCRMAddin Event ID 5958

An error occurred setting up a Microsoft CRM toolbar or button. Restart Microsoft Outlook and try again. HR=0xef604005. Context=. Function=CAddin::HrSetupToolbarOnSingleExplorer. Line=232.

That is the error I receive in the event viewer.
What is causing it and how do I fix it?
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Question by:pdesjardins1
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8 Comments
 
LVL 10

Expert Comment

by:Jeff Wight
ID: 35016946
Did you try running the CRM Client Diagnostics?  Its availabe under Start -> Programs -> Microsoft CRM?  If that doesn't correct the problem, post the log file that it generates.
0
 

Author Comment

by:pdesjardins1
ID: 35111476
Hello,

Sorry for the delay.

Below is the results of the Diagnostics.

CRM Diagnostics

-  
   Microsoft.Crm.Outlook.Diagnostics.RootDiagnosticCheck  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.ConnectivityDiagnosticCheck  
   Network and Connectivity  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.NetworkConnectivityDiagnosticCheck  
   Verifying network connection.  
   Passed  
 
   Microsoft.Crm.Outlook.Diagnostics.ApplicationEndpointDiagnosticCheck  
   Verifying Web access.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.SdkEndpointDiagnosticCheck  
   Verifying Web service access.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.OutageDiagnosticCheck  
   Verifying system messages.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.PassportConnectivityDiagnosticCheck  
   Verifying Windows Live connectivity.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.OrganizationConnectivityDiagnosticCheck  
   Verifying membership in organization.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.UserDiagnosticCheck  
   Verifying user identity.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.CreateActivityPermissionDiagnosticCheck  
   Verifying permission to create activities.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.OutlookSyncPermissionDiagnosticCheck  
   Verifying permission to synchronize records to Outlook.  
   Passed  
-  
  Microsoft.Crm.Outlook.Diagnostics.AddressBookSyncPermissionDiagnosticCheck  
   Verifying permission to synchronize records to the Microsoft Dynamics CRM Address Book.  
   Passed  
   
-  
   Microsoft.Crm.Outlook.Diagnostics.OfflineSyncPermissionDiagnosticCheck  
   Verifying permission to go offline.  
   Passed  
   
-  
   Microsoft.Crm.Outlook.Diagnostics.InternetSettingsDiagnosticCheck  
   Internet Settings  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.PromptForAuthenticationDiagnosticCheck  
   Verifying Internet Explorer security settings.  
   Passed  
 
   Microsoft.Crm.Outlook.Diagnostics.CookieTransmissionDiagnosticCheck  
   Verifying Internet Explorer cookie policy.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.PopupBlockerDiagnosticCheck  
   Verifying pop-up blocker settings.  
   Passed  
   
-  
   Microsoft.Crm.Outlook.Diagnostics.ClientDiagnosticCheck  
   Client Configuration  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.MissingRegistrySettingsDiagnosticCheck  
   Verifying Microsoft Dynamics CRM registry settings.  
   Passed  
 
   Microsoft.Crm.Outlook.Diagnostics.OutlookProfileDiagnosticCheck  
   Verifying the default Outlook profile is configured.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.OutlookAddInRegistrationDiagnosticCheck  
   Verifying the Microsoft Dynamics CRM Outlook add-in is enabled.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.ExcelAddInRegistrationDiagnosticCheck  
   Verifying the Microsoft Dynamics CRM Excel add-in is enabled.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.AddressBookCorruptionDiagnosticCheck  
   Verifying address book.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.MultipleOutlookDiagnosticCheck  
   Verifying number of instances of Outlook.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.HostProcessDiagnosticCheck  
   Verifying local Web server.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.MetadataLoadDiagnosticCheck  
   Verifying metadata.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.OfflineInitializationDiagnosticCheck  
   Verifying Microsoft Dynamics CRM Outlook add-in initialization.  
   Passed  
   
-  
   Microsoft.Crm.Outlook.Diagnostics.SynchronizationDiagnosticCheck  
   Synchronization  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.OutlookSyncSubscriptionDiagnosticCheck  
   Verifying the Outlook synchronization subscription.  
   Passed  

   Microsoft.Crm.Outlook.Diagnostics.AddressBookSyncSubscriptionDiagnosticCheck  
   Verifying synchronization subscription for the address book.  
   Passed  
   
-  
   Microsoft.Crm.Outlook.Diagnostics.OfflineSyncSubscriptionDiagnosticCheck  
   Verifying the offline synchronization subscription.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.SystemEnvironmentDiagnosticCheck  
   System Configuration  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.InstalledMemoryDiagnosticCheck  
   Verifying amount of memory.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.AvailableMemoryDiagnosticCheck  
   Verifying amount of available free memory.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.ProcessorSpeedDiagnosticCheck  
   Verifying computer processor requirements.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.AvailableDiskSpaceDiagnosticCheck  
   Verifying computer disk space.  
   Passed  
 
   Microsoft.Crm.Outlook.Diagnostics.ClientUpdateDiagnosticCheck  
   Software Updates  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.ClientUpdatesAvailableDiagnosticCheck  
   Verifying whether updates are required.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.PerformanceDiagnosticCheck  
   Performance  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.HosterProcessStartupDiagnosticCheck  
   Verifying Microsoft Dynamics CRM Application Host options.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.AddressBookSizeDiagnosticCheck  
   Verifying address book performance.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.MetadataXmlSizeDiagnosticCheck  
   Verifying metadata size.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.OfflineDatabaseSizeDiagnosticCheck  
   Verifying offline database size.  
   Passed  
-  
   Microsoft.Crm.Outlook.Diagnostics.EmailTaggingPerformanceDiagnosticCheck  
   Verifying e-mail tagging statistics.  
   Warning  
 Microsoft.Crm.Outlook.Diagnostics.WarningDiagnosticCheckException: E-mail tagging may be running slowly. By reducing the number of items in each of your e-mail folders in Outlook, you can improve performance. at Microsoft.Crm.Outlook.Diagnostics.EmailTaggingPerformanceDiagnosticCheck.Execute(BackgroundWorker backgroundWorker) at Microsoft.Crm.Outlook.Diagnostics.DiagnosticCheck.DeepExecute(BackgroundWorker backgroundWorker)
   
   
   

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LVL 10

Expert Comment

by:Jeff Wight
ID: 35116079
How often does the error occur?  Is the CRM toolbar working?
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Author Comment

by:pdesjardins1
ID: 35131228
The error shows up in the event viewer a dozen plus times a day. I have not found any rhyme or reason to it.
The CRM toolbar is working.

I was hoping someone had seen this before.
0
 

Accepted Solution

by:
pdesjardins1 earned 0 total points
ID: 36006935

After applying the latest rollup to the server and making sure ALL the client were updated as well the error no longer appears.
0
 

Author Closing Comment

by:pdesjardins1
ID: 36038940
Can't confirm this is the solution.
I just know one event followed the other.
0
 

Expert Comment

by:aegitcs1
ID: 36474371
pdesjardins1 - what rollup version did you install on the server and clients?
0
 

Author Comment

by:pdesjardins1
ID: 36476478
I believe it was Rollup 13.
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