Shared Excel spreadsheet crashes for one user
Posted on 2011-02-25
I'm struggling with a user profile at one of our clients. This particular user opens a spreadsheet that is shared on the network. It is configured as a shared workbook to enable multi-user access.
Test done so far...
Updated all service packs on user's PC - No change.
Logged in as administrator - works ok
Logged in as a different user - works ok
Tested assigning user admin rights on machine - still crashes
Tested creating user new local profile by renaming the local C drive folder for this user - still crashes
Logged onto a different PC as the user - crashes here, too.
Explicitly gave user full rights to the network file - still crashes.
Backed up user's exchange mailbox, documents, favourites and deleted user from Active Directory. Re-created user with same name (obviously creating a different SID) and imported mailbox, documents & favourites - Still crashes!
Created a test user account in AD and logged in on user's workstation as this test user. Imported user's documents. Doesn't crash under this login.
Where do I go from here? ... it looks as if the fault is related to the user's actual real-world name, not the user's profile data.
I'm guessing she won't want to change her name so does anyone have any ideas?