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Scanner is scanning in a dark purple

Posted on 2011-02-25
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Last Modified: 2012-05-11
I have Scanshell 800n, that is scanning everything in a dark purple.  If I take the scanner to another computer, it scans fine.  If I take a scanner from another computer, that scanner will scan in dark purple.  I have used the driver from the cd and the newest driver from the site.  I have changed usb port the scanner is on.  I have another scanner on the computer a Canon, that scans fine.  The computer sees the scanner, there are no errors in event log or device manager about it.  Suggestions?
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Question by:rdare23
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Expert Comment

by:Raheman M. Abdul
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Are you using the same driver & scanner software versions on both the computers?
Compare every option in both the softwares on the computers.
It must be the software settings i guess.
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by:rdare23
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yes, the scanner, software, and drivers are the same.
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by:Raheman M. Abdul
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Are they both windows 7 computers?
Try calibrate scanner button
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by:Raheman M. Abdul
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Try:
start->run->mspaint (Opens MSPaint )
Click File->From Scanner or Camera

Is it the same image ?
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by:Raheman M. Abdul
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Can u attach the image please ( which is dark purple)
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by:rdare23
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Both computers are windows 7, calibration button and running the calibration paper does not help, in mspaint the option to get the image from scanner is greyout.
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by:nobus
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it looks like your OS is corrupt -  try repairing it : http://www.sevenforums.com/tutorials/3413-repair-install.html      
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by:rdare23
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I would like to make an OS repair or reinstall a last resort.  
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by:nobus
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that is ok with me (your decision) - do you have other options?
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by:rdare23
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I was hoping for some other options, but if this is the only option I have to go with it.
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by:Raheman M. Abdul
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Remove the drivers you installed on the non working pc and restart then reinstall the drivers to see if old working
This should help
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by:Raheman M. Abdul
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Typo "old " instead of " it's "
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rdare23 earned 0 total points
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Thank you all for your help,  Apparently we were able to fix the issue, by recalibrating the scanner 8 times in a row.
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Author Closing Comment

by:rdare23
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this fixed it but the scanner should have worked after the first calibration.
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by:Raheman M. Abdul
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rdate:
You finally fixed the scanner issue with no other solution but calibration (of course more than once). and you got no exact or near response from any expert except from myself.
Forgot to give me points!
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