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Scanner is scanning in a dark purple

Posted on 2011-02-25
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Last Modified: 2012-05-11
I have Scanshell 800n, that is scanning everything in a dark purple.  If I take the scanner to another computer, it scans fine.  If I take a scanner from another computer, that scanner will scan in dark purple.  I have used the driver from the cd and the newest driver from the site.  I have changed usb port the scanner is on.  I have another scanner on the computer a Canon, that scans fine.  The computer sees the scanner, there are no errors in event log or device manager about it.  Suggestions?
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Question by:rdare23
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15 Comments
 
LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 34983630
Are you using the same driver & scanner software versions on both the computers?
Compare every option in both the softwares on the computers.
It must be the software settings i guess.
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LVL 1

Author Comment

by:rdare23
ID: 34983701
yes, the scanner, software, and drivers are the same.
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 34983796
Are they both windows 7 computers?
Try calibrate scanner button
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 34984099
Try:
start->run->mspaint (Opens MSPaint )
Click File->From Scanner or Camera

Is it the same image ?
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 34984113
Can u attach the image please ( which is dark purple)
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LVL 1

Author Comment

by:rdare23
ID: 34984456
Both computers are windows 7, calibration button and running the calibration paper does not help, in mspaint the option to get the image from scanner is greyout.
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LVL 92

Expert Comment

by:nobus
ID: 34986347
it looks like your OS is corrupt -  try repairing it : http://www.sevenforums.com/tutorials/3413-repair-install.html      
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LVL 1

Author Comment

by:rdare23
ID: 35002002
I would like to make an OS repair or reinstall a last resort.  
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LVL 92

Expert Comment

by:nobus
ID: 35004537
that is ok with me (your decision) - do you have other options?
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LVL 1

Author Comment

by:rdare23
ID: 35038628
I was hoping for some other options, but if this is the only option I have to go with it.
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35038839
Remove the drivers you installed on the non working pc and restart then reinstall the drivers to see if old working
This should help
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35038853
Typo "old " instead of " it's "
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LVL 1

Accepted Solution

by:
rdare23 earned 0 total points
ID: 35083916
Thank you all for your help,  Apparently we were able to fix the issue, by recalibrating the scanner 8 times in a row.
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LVL 1

Author Closing Comment

by:rdare23
ID: 35126289
this fixed it but the scanner should have worked after the first calibration.
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35126754
rdate:
You finally fixed the scanner issue with no other solution but calibration (of course more than once). and you got no exact or near response from any expert except from myself.
Forgot to give me points!
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