Scanner is scanning in a dark purple

I have Scanshell 800n, that is scanning everything in a dark purple.  If I take the scanner to another computer, it scans fine.  If I take a scanner from another computer, that scanner will scan in dark purple.  I have used the driver from the cd and the newest driver from the site.  I have changed usb port the scanner is on.  I have another scanner on the computer a Canon, that scans fine.  The computer sees the scanner, there are no errors in event log or device manager about it.  Suggestions?
LVL 1
rdare23Asked:
Who is Participating?
 
rdare23Connect With a Mentor Author Commented:
Thank you all for your help,  Apparently we were able to fix the issue, by recalibrating the scanner 8 times in a row.
0
 
Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Are you using the same driver & scanner software versions on both the computers?
Compare every option in both the softwares on the computers.
It must be the software settings i guess.
0
 
rdare23Author Commented:
yes, the scanner, software, and drivers are the same.
0
Improved Protection from Phishing Attacks

WatchGuard DNSWatch reduces malware infections by detecting and blocking malicious DNS requests, improving your ability to protect employees from phishing attacks. Learn more about our newest service included in Total Security Suite today!

 
Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Are they both windows 7 computers?
Try calibrate scanner button
0
 
Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Try:
start->run->mspaint (Opens MSPaint )
Click File->From Scanner or Camera

Is it the same image ?
0
 
Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Can u attach the image please ( which is dark purple)
0
 
rdare23Author Commented:
Both computers are windows 7, calibration button and running the calibration paper does not help, in mspaint the option to get the image from scanner is greyout.
0
 
nobusCommented:
it looks like your OS is corrupt -  try repairing it : http://www.sevenforums.com/tutorials/3413-repair-install.html      
0
 
rdare23Author Commented:
I would like to make an OS repair or reinstall a last resort.  
0
 
nobusCommented:
that is ok with me (your decision) - do you have other options?
0
 
rdare23Author Commented:
I was hoping for some other options, but if this is the only option I have to go with it.
0
 
Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Remove the drivers you installed on the non working pc and restart then reinstall the drivers to see if old working
This should help
0
 
Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Typo "old " instead of " it's "
0
 
rdare23Author Commented:
this fixed it but the scanner should have worked after the first calibration.
0
 
Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
rdate:
You finally fixed the scanner issue with no other solution but calibration (of course more than once). and you got no exact or near response from any expert except from myself.
Forgot to give me points!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.