Solved

Errors on veritas backups (to tape but not disk) - Exchange - V-79-57344-33928

Posted on 2011-02-25
4
478 Views
Last Modified: 2012-06-27
I am experiencing an error message when I backup my exchange server to tape, but not when the backup goes to disk.  They both share the same template, so they are for all intensive purposed the same jobs, just different destinations.

I am on Version 12.0 rev. 1364.  Service pack 5, hotfix 358179, 141388.
My server is server2003, fully updated
My exchange server is server 2008, fully updated

I'm kind of lost as what to do, searching has not yielded someone with a similar issue.

The errors I am seeing are:
Backup- \\XCHANGE01\Microsoft Information Store\XCHANGE01-PF01 V-79-57344-33928 - Access Denied. Cannot backup directory ?XCHANGE01-PF01-DB1 and its subdirectories.

Backup- \\XCHANGE01\Microsoft Information Store\XCHANGE01-SG01 V-79-57344-33928 - Access Denied. Cannot backup directory ?XCHANGE01-SG01-DB3 and its subdirectories.

Backup- \\XCHANGE01\Microsoft Information Store\XCHANGE01-SG02 V-79-57344-33928 - Access Denied. Cannot backup directory ?XCHANGE01-SG02-DB2 and its subdirectories.

Backup- \\XCHANGE01\Microsoft Information Store\XCHANGE01-SG03 V-79-57344-33928 - Access Denied. Cannot backup directory ?XCHANGE01-SG03-DB01 and its subdirectories.

Under detail, they all say the same thing (except for the store name):
Backup Set Detail Information
V-79-57344-33928 - Access Denied. Cannot backup directory ?XCHANGE01-PF01-DB1 and its subdirectories.


What I've verified so far:
Logon Account used for Exchange is Exchange Admin
Logon Account used for Exchange is in Administrator group
Logon Account used for Exchange is a unique name
Logon Account used for Exchange has it's own mailbox
Users can send/receive mail from Logon Account
I've used the "test" button in the veritas backup job setup, always comes back successful.


0
Comment
Question by:ksuchewie
4 Comments
 
LVL 32

Expert Comment

by:Rodney Barnhardt
Comment Utility
This sounds like the same problem you are having:
http://www.symantec.com/connect/blogs/exchange-grt-copy-tape-fails
0
 

Accepted Solution

by:
ksuchewie earned 0 total points
Comment Utility
I think I got it fixed.  One of my employees changed a setting on the logon account mailbox on exchange.  Make sure that the setting, "Hide from Exchange address lists", is NOT checked.  I guess he checked it so people wouldn't see the name in the global address list.  I unchecked it, reran the backup and it ran as sucessful to tape.  I'll run another back today to test.
0
 
LVL 74

Expert Comment

by:Glen Knight
Comment Utility
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now