Solved

Recover deleted items from outlook

Posted on 2011-02-25
4
289 Views
Last Modified: 2012-06-21
All of the emails in our CEO's sent box have disappeared.  I confirmed that I am still within the # of days that Exchange allows me to recover the items.  I go to tools / recover deleted items in Outlook and nothing comes up.  I've found several articles that say you have to change the registry setting values for DumpsterAlwaysOn and have made that registry change.  But nothing still shows when I click on the recover deleted items.  Can anyone help?  
0
Comment
Question by:cindyfiller
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 

Author Comment

by:cindyfiller
ID: 34984279
We just discovered something else.  New emails are also not put in the sent box even though that option is checked in Outlook.  
0
 

Accepted Solution

by:
cindyfiller earned 0 total points
ID: 34984364
It turns out that the problem wasn't with deleted items.  The view for the sent box had been changed and it wasn't displaying the messages!!!
0
 
LVL 8

Expert Comment

by:chcw
ID: 34984647
Maybe your local .OST file is corrupt. Try to make a backup of the local .OST file, then remove it and resynchonize your local Outlook with the Exchange server to recreate a new .OST file, then check if the outcoming emails will be put in sent box, and check if you can recover items with Outlook with the method mentioned in your initial post.

If the items cannot be recovered via Outlook, then you need to use a third party tool called

Advanced Outlook Repair

0
 

Author Closing Comment

by:cindyfiller
ID: 35042446
I ended up finding the correct solution.
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question