Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Recover deleted items from outlook

Posted on 2011-02-25
4
Medium Priority
?
301 Views
Last Modified: 2012-06-21
All of the emails in our CEO's sent box have disappeared.  I confirmed that I am still within the # of days that Exchange allows me to recover the items.  I go to tools / recover deleted items in Outlook and nothing comes up.  I've found several articles that say you have to change the registry setting values for DumpsterAlwaysOn and have made that registry change.  But nothing still shows when I click on the recover deleted items.  Can anyone help?  
0
Comment
Question by:cindyfiller
  • 3
4 Comments
 

Author Comment

by:cindyfiller
ID: 34984279
We just discovered something else.  New emails are also not put in the sent box even though that option is checked in Outlook.  
0
 

Accepted Solution

by:
cindyfiller earned 0 total points
ID: 34984364
It turns out that the problem wasn't with deleted items.  The view for the sent box had been changed and it wasn't displaying the messages!!!
0
 
LVL 8

Expert Comment

by:chcw
ID: 34984647
Maybe your local .OST file is corrupt. Try to make a backup of the local .OST file, then remove it and resynchonize your local Outlook with the Exchange server to recreate a new .OST file, then check if the outcoming emails will be put in sent box, and check if you can recover items with Outlook with the method mentioned in your initial post.

If the items cannot be recovered via Outlook, then you need to use a third party tool called

Advanced Outlook Repair

0
 

Author Closing Comment

by:cindyfiller
ID: 35042446
I ended up finding the correct solution.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question