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We just discovered something else. &nbsp;New emails are also not put in the sent box even though that option is checked in Outlook. &nbsp;
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We just discovered something else.  New emails are also not put in the sent box even though that option is checked in Outlook.  

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Maybe your local .OST file is corrupt. Try to make a backup of the local .OST file, then remove it and resynchonize your local Outlook with the Exchange server to recreate a new .OST file, then check if the outcoming emails will be put in sent box, and check if you can recover items with Outlook with the method mentioned in your initial post.<br />
<br />
If the items cannot be recovered via Outlook, then you need to use a third party tool called<br />
<br />
<a href="http://www.datanumen.com/aor/" rel="ugc">Advanced Outlook Repair</a><br />
<br />

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Maybe your local .OST file is corrupt. Try to make a backup of the local .OST file, then remove it and resynchonize your local Outlook with the Exchange server to recreate a new .OST file, then check if the outcoming emails will be put in sent box, and check if you can recover items with Outlook with the method mentioned in your initial post.

If the items cannot be recovered via Outlook, then you need to use a third party tool called

Advanced Outlook Repair [http://www.datanumen.com/aor/]



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I ended up finding the correct solution.
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All of the emails in our CEO's sent box have disappeared. &nbsp;I confirmed that I am still within the # of days that Exchange allows me to recover the items. &nbsp;I go to tools / recover deleted items in Outlook and nothing comes up. &nbsp;I've found several articles that say you have to change the registry setting values for DumpsterAlwaysOn and have made that registry change. &nbsp;But nothing still shows when I click on the recover deleted items. &nbsp;Can anyone help? &nbsp;
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All of the emails in our CEO's sent box have disappeared.  I confirmed that I am still within the # of days that Exchange allows me to recover the items.  I go to tools / recover deleted items in Outlook and nothing comes up.  I've found several articles that say you have to change the registry setting values for DumpsterAlwaysOn and have made that registry change.  But nothing still shows when I click on the recover deleted items.  Can anyone help?  

Recover deleted items from outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.