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Solved
Windows Internal database error on Windows 2008 R2
Posted on 2011-02-25
Hi,
I have an issue on one of my wsus server (running on Windows 2008 R2).
It all started when the "Windows Internal Database Service Pack 4 for x64 Edition (KB2463332)" update refused to install on this specific server (no problems on my other servers).
So, I decided to remove wsus and Windows Internal database and then reinstall.
WSUS uninstalled correctly (no errors) but I am unable to uninstall the Windows Internal Database through the remove features in Server Manager.
I am getting an error "Windows Internal Database Removal failed 0x80070643" and some error to some msi.log located in c:\users\administrator\app
I wish I could uninstall the Internal database, and then reinstall it, update it with the patch above and then reinstall wsus.
Can anyone help?
Thanks.
I have an issue on one of my wsus server (running on Windows 2008 R2).
It all started when the "Windows Internal Database Service Pack 4 for x64 Edition (KB2463332)" update refused to install on this specific server (no problems on my other servers).
So, I decided to remove wsus and Windows Internal database and then reinstall.
WSUS uninstalled correctly (no errors) but I am unable to uninstall the Windows Internal Database through the remove features in Server Manager.
I am getting an error "Windows Internal Database Removal failed 0x80070643" and some error to some msi.log located in c:\users\administrator\app
I wish I could uninstall the Internal database, and then reinstall it, update it with the patch above and then reinstall wsus.
Can anyone help?
Thanks.
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22 Comments
Seems like I found it by myself...
http://support.microsoft.com/kb/919945
It worked. I decided not to reinstall wsus on that server.
Benji.
http://support.microsoft.com/kb/919945
It worked. I decided not to reinstall wsus on that server.
Benji.
Active today
FYI, you can manually remove the Windows Internal Database thru command line
http://technet.microsoft.com/en-us/library/cc708610%28WS.10%29.aspx
# On 32-bit platforms: msiexec /x {CEB5780F-1A70-44A9-850F-D
# On 64-bit platforms: msiexec /x {BDD79957-5801-4A2D-B09E-8
http://technet.microsoft.com/en-us/library/cc708610%28WS.10%29.aspx
# On 32-bit platforms: msiexec /x {CEB5780F-1A70-44A9-850F-D
# On 64-bit platforms: msiexec /x {BDD79957-5801-4A2D-B09E-8
Seems like my issue is not resolved...
I have a second machine that exhbits the same problem: the update won't install and in this case, I do not have the luxury to uninstall it because I believe Windows Internal database is used by my Trend Micro Antivirus console (Worry Free).
So update Windows Internal Database Service Pack 4 for x64 Edition (KB2463332) will not install. Anyone has a clue how to solve it without destroying it?
Thanks.
Benji
I have a second machine that exhbits the same problem: the update won't install and in this case, I do not have the luxury to uninstall it because I believe Windows Internal database is used by my Trend Micro Antivirus console (Worry Free).
So update Windows Internal Database Service Pack 4 for x64 Edition (KB2463332) will not install. Anyone has a clue how to solve it without destroying it?
Thanks.
Benji
Active today
Looks like "Worry free" is not one of the products mentioned that use MSDE(Windows Internal Database)
http://us.trendmicro.com/us/products/enterprise/outbreak-prevention-services/system-requirements/
http://us.trendmicro.com/us/products/enterprise/outbreak-prevention-services/system-requirements/
Databases—any of the following:
Microsoft Data Engine (MSDE) 1.0 / 2000 (2000 + Service Pack 3 is recommended), Microsoft SQL Server 7.0, Microsoft SQL Server 2000 (2000 + Service Pack 3 is recommended)
Others—SQL ODBC driver 3.7 or higher
Windows Installer (included in Control Manager package)
I see MSDE here or SQL server. I am pretty sure it is being used because there is nothing else in this server that could possibly use Windows Interna Database. This is why I want to solve this update error.
Microsoft Data Engine (MSDE) 1.0 / 2000 (2000 + Service Pack 3 is recommended), Microsoft SQL Server 7.0, Microsoft SQL Server 2000 (2000 + Service Pack 3 is recommended)
Others—SQL ODBC driver 3.7 or higher
Windows Installer (included in Control Manager package)
I see MSDE here or SQL server. I am pretty sure it is being used because there is nothing else in this server that could possibly use Windows Interna Database. This is why I want to solve this update error.
Active today
Products Supported
Requires installation of one of the following Trend Micro
products. Gateway: InterScan™ eManager™, InterScan
Web Protect™ for ICAP, InterScan™ Messaging Security
Suite for Windows/Unix, InterScan Web Security Suite for
Windows/Solaris, Trend Micro™ Network VirusWall™. Mail:
ScanMail™ for Exchange, ScanMail for Lotus Notes,
ScanMail for eManager. Desktop: Server Protect™ for
Windows, OfficeScan™
"Worry free" is not one of the products mentioned
Requires installation of one of the following Trend Micro
products. Gateway: InterScan™ eManager™, InterScan
Web Protect™ for ICAP, InterScan™ Messaging Security
Suite for Windows/Unix, InterScan Web Security Suite for
Windows/Solaris, Trend Micro™ Network VirusWall™. Mail:
ScanMail™ for Exchange, ScanMail for Lotus Notes,
ScanMail for eManager. Desktop: Server Protect™ for
Windows, OfficeScan™
"Worry free" is not one of the products mentioned
I prefer not to uninstall the database because I don't know exactly why it is there in the first place. I am going to turn off the service and see what happens.
Active today
"I prefer not to uninstall the database because I don't know exactly why it is there in the first place."
Windows internal database is installed by a default install of WSUS
Windows internal database is installed by a default install of WSUS
This server has been up for a long time and wsus is definitely not there anymore. Windows Internal Database may just be a leftover. I stopped it and it did not affect my antivirus console.
I may just uninstall it (this I know how).
I may just uninstall it (this I know how).
Actually, a simple registry modification enables removal. It has something to do with the database being installed while the machine had a different role (such as a DC).
See my link above.
To work around this problem, follow these steps:
Start Registry Editor, and then locate one of the following registry subkeys:
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
Note Only one of these registry subkeys will exist on your computer.
Empty the following registry entries:
SQLGroup
FTSGroup
AGTGroup
Exit Registry Editor.
I did that and was able to uninstall it normally on another server with the same problem.
To work around this problem, follow these steps:
Start Registry Editor, and then locate one of the following registry subkeys:
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
Note Only one of these registry subkeys will exist on your computer.
Empty the following registry entries:
SQLGroup
FTSGroup
AGTGroup
Exit Registry Editor.
I did that and was able to uninstall it normally on another server with the same problem.
Active today
Ok, the msiexec /x would have worked as well :)
Did you get your WSUS up and running on a different server ?
Did you get your WSUS up and running on a different server ?
I have a few wsus servers across different sites and along the months/years, servers have changed. Probably that it was in this server many months ago. Not sure.
I installed several wsus servers and linked to the master but because of sync issues, I reverted them to independent ones.
I installed several wsus servers and linked to the master but because of sync issues, I reverted them to independent ones.
Finally took the time to clear up this situation.
In the end, Windows Internal Database was not required anymore on that machine. I removed the registry keys above, uninstall Windows Internal Database, rebooted and tested my Trend Micro application. Result: no issues.
I do not recall why Internal Database was installed in the first place (WSUS?) but for sure it was not needed anymore.
Problem solved.
In the end, Windows Internal Database was not required anymore on that machine. I removed the registry keys above, uninstall Windows Internal Database, rebooted and tested my Trend Micro application. Result: no issues.
I do not recall why Internal Database was installed in the first place (WSUS?) but for sure it was not needed anymore.
Problem solved.
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