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Emails are not being indexed in Outlook 2007 with Windows Search

Posted on 2011-02-25
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Last Modified: 2012-06-22
POP email accounts. They are selected in options to be indexed (The PSTs). Indexing status in Outlook shows 16000+ emails are awaiting to be indexed, but they never get indexed.

I have disabled the windows search feature from "Windows Features", re-enabled it, had the entire index rebuilt on the system, and it still won't index the PST files for Outlook 2007.

Any ideas?
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Question by:newgentechnologies
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LVL 92

Expert Comment

by:John Hurst
ID: 34984645
There is an option in Outlook 2007 to enable search and to set what folders want to be searched. Look in Outlook 2007 options for this. My recall is that this needs to be set in addition to Windows Search.

With Windows 7 and Outlook 2010, the search is more integrated.

... Thinkpads_User
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Expert Comment

by:tjdabomb
ID: 34984649
Any chance your pst is over 20gb?
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Author Comment

by:newgentechnologies
ID: 34984671
thinkpads: The PSTs are enabled as things to be searched.

tjdabomb: Might be, why?
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LVL 92

Expert Comment

by:John Hurst
ID: 34984690
newgentechn… - Does your comment relate to Windows Search in Windows 7, or to the Outlook 2007 options?
... Thinkpads_User
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Author Comment

by:newgentechnologies
ID: 34984700
In Windows Search in Windows 7, Outlook and its data is selected. This is also true in Outlook 2007's indexing options
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LVL 92

Expert Comment

by:John Hurst
ID: 34984749
Thanks. I had this combination in Windows 7 before moving to Office 2010 and searching worked quite well.

Look also in Programs and Features -> Windows Features and see if Indexing Service is checked (as well as Windows Search which you already enabled). Then try again, restarting Windows and rebuilding the index. Give it time to index (a couple of hours).

Also consider running SCANPST against your PST file to correct any errors. DO back it up first!

You might also do an Office Repair. Before doing this, go into Outlook ,Trust Center, Privacy Options and check (select) the option to "Download a file from Microsoft periodcally). Then run the Repair.

... Thinkpads_User
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Author Comment

by:newgentechnologies
ID: 34984861
Indexing Service is already running, as many computer files have been re-indexed succesfully (after I rebuilt the index).

SCANPST sounds like a good idea, but I am wary of doing so as there has been no other issues with Outlook.
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LVL 92

Expert Comment

by:John Hurst
ID: 34984910
I assumed the indexing service to be running. I was suggesting the Indexing Service "feature" in Windows Features. It is a legacy option, but I checked (selected that myself). This is in addition to index service running.

On SCANPST, remember I said to back up the PST first. ... Thinkpads_User
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Author Comment

by:newgentechnologies
ID: 34985010
Ok, legacy service enabled. Index being rebuilt as we speak. Customer is going to follow-up with me on Monday so I can check how things are indexing.
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LVL 92

Expert Comment

by:John Hurst
ID: 35296537
I think we gave the correct solutions, but it is difficult to know without feedback. ... Thinkpads_User
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Accepted Solution

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newgentechnologies earned 0 total points
ID: 35315620
Unfortunately nothing we did to fix this got the issue remedied. In the end, we had to re-build the system due to this issue and others. Hopefully the issue gets resolved for someone else in a less invasive manner!

Thanks all!
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Author Closing Comment

by:newgentechnologies
ID: 35356864
PAQ refund please - the issue was not resolved by assistance from Expert answers, unfortunately.
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