[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Outlook 2003 Out of office assistant does not send reply

Posted on 2011-02-25
8
Medium Priority
?
710 Views
Last Modified: 2012-05-11
On an Xp box run ing Outlook 2003 in a Windows 2003 domain running Exchange 2003, rhis XP user has the Out Of Office option activated with a mesage in the reply box. He has been receiving email and no replies have been sent out.

I tried turning it off and reactivating it. Nothing changes.

How do I fix it?
0
Comment
Question by:Tony Giangreco
8 Comments
 
LVL 21

Accepted Solution

by:
oleggold earned 500 total points
ID: 34985559
0
 
LVL 11

Assisted Solution

by:yelbaglf
yelbaglf earned 500 total points
ID: 34985563
Things to try to get this working...

Use the cleanrules switch, and then test.
http://support.microsoft.com/kb/826964

Try turning off cached exchange mode, and then test again.
http://support.microsoft.com/kb/870926

You can also attempt to enable this using OWA, instead of Outlook.

Lastly, if no success, have a look here for ways to troubleshoot with MFCMAPI and MDBVUE32.
http://www.msexchange.org/articles_tutorials/exchange-server-2007/tools/troubleshooting-out-of-office.html
0
 
LVL 1

Assisted Solution

by:ebak
ebak earned 1000 total points
ID: 34986199
Are other uses having the same problem? If so, the settings on the Exchange server may prohibit sending out out-of-office messages. This is default behaviour of Exchange2003 and the setting overrules whatever setting you do in Outlook.

See MS KB 821899.

Best regards,
ebak

0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 25

Author Comment

by:Tony Giangreco
ID: 34989709
I logged in remotely using Terminal Servioces (RDP) as the effected user. I turned his OOO assistant on and sent him an email. I received his OOO reply so it workes on the server. This must be a workstation or profile problem. I'll proceed onsite and check that out.
0
 
LVL 1

Assisted Solution

by:ebak
ebak earned 1000 total points
ID: 34990519
It is not clear to me whether your mail address is internal, i.e. belongs to the same Exchange organization as the user.

When you sent a mail to the user, did you send it from your own mail address or from the user's mail address?

If you used the user's mail address (or any other address that is internal seen from his point of view) then note that according til KB821899 the setting on the Exchange server that I referred to above has to do with replying to external mails only.

Best regards,
ebak
0
 
LVL 25

Author Comment

by:Tony Giangreco
ID: 35131173
This is a regualr email address used by an authenticated member of the windows domain. His email address is in exchange. When sending him an email from outside the domain, the Out Of Office reply is not received. When sending him an email from within the domain, his out of office reply is received..
0
 
LVL 1

Expert Comment

by:ebak
ID: 35131341
Did you enable the out-of-office reply according to http://support.microsoft.com/kb/821899 ?
0
 
LVL 25

Author Closing Comment

by:Tony Giangreco
ID: 35237802
I appreciate your suggestions. It works now.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question