Solved

Outlook 2003 Out of office assistant does not send reply

Posted on 2011-02-25
8
697 Views
Last Modified: 2012-05-11
On an Xp box run ing Outlook 2003 in a Windows 2003 domain running Exchange 2003, rhis XP user has the Out Of Office option activated with a mesage in the reply box. He has been receiving email and no replies have been sent out.

I tried turning it off and reactivating it. Nothing changes.

How do I fix it?
0
Comment
Question by:Tony Giangreco
8 Comments
 
LVL 21

Accepted Solution

by:
oleggold earned 125 total points
ID: 34985559
0
 
LVL 11

Assisted Solution

by:yelbaglf
yelbaglf earned 125 total points
ID: 34985563
Things to try to get this working...

Use the cleanrules switch, and then test.
http://support.microsoft.com/kb/826964

Try turning off cached exchange mode, and then test again.
http://support.microsoft.com/kb/870926

You can also attempt to enable this using OWA, instead of Outlook.

Lastly, if no success, have a look here for ways to troubleshoot with MFCMAPI and MDBVUE32.
http://www.msexchange.org/articles_tutorials/exchange-server-2007/tools/troubleshooting-out-of-office.html
0
 
LVL 1

Assisted Solution

by:ebak
ebak earned 250 total points
ID: 34986199
Are other uses having the same problem? If so, the settings on the Exchange server may prohibit sending out out-of-office messages. This is default behaviour of Exchange2003 and the setting overrules whatever setting you do in Outlook.

See MS KB 821899.

Best regards,
ebak

0
 
LVL 25

Author Comment

by:Tony Giangreco
ID: 34989709
I logged in remotely using Terminal Servioces (RDP) as the effected user. I turned his OOO assistant on and sent him an email. I received his OOO reply so it workes on the server. This must be a workstation or profile problem. I'll proceed onsite and check that out.
0
Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

 
LVL 1

Assisted Solution

by:ebak
ebak earned 250 total points
ID: 34990519
It is not clear to me whether your mail address is internal, i.e. belongs to the same Exchange organization as the user.

When you sent a mail to the user, did you send it from your own mail address or from the user's mail address?

If you used the user's mail address (or any other address that is internal seen from his point of view) then note that according til KB821899 the setting on the Exchange server that I referred to above has to do with replying to external mails only.

Best regards,
ebak
0
 
LVL 25

Author Comment

by:Tony Giangreco
ID: 35131173
This is a regualr email address used by an authenticated member of the windows domain. His email address is in exchange. When sending him an email from outside the domain, the Out Of Office reply is not received. When sending him an email from within the domain, his out of office reply is received..
0
 
LVL 1

Expert Comment

by:ebak
ID: 35131341
Did you enable the out-of-office reply according to http://support.microsoft.com/kb/821899 ?
0
 
LVL 25

Author Closing Comment

by:Tony Giangreco
ID: 35237802
I appreciate your suggestions. It works now.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Suggested Solutions

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now