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Solved

SC542 error on Ricoh SP 3410sf

Posted on 2011-02-26
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Last Modified: 2012-05-11
I know it's related to the fuser but I want to get into maintenance mode to try clearing it first.  This is a new multifunction and not their printer.  IKON has been dragging their feet finding a resolve.

Instructions I have that aren't letting me into maintenance mode:

Execute "fuser SC reset"
clear 107 start
Maintenance mode
Engine maintenance
Execute fuser SC reset
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Question by:Jon Giese
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jrtec earned 2000 total points
ID: 34989615
I looked at the service manual, but it doen not say how to get in Maintenance mode.
On Ricoh Manufactured devices to get it to service mode you do the following:
Press in sequence: Clear 1 0 7 and then press and hold Stop until the screen changes (about 5 to 10 seconds)
But I dont know if it works for this model as I think it´s rebranded.

On the lower end rebranded models the following is the way to get in to service mode, but it unlikelly to work in your. Well you can try.
To enter Tech Mode
To enter Tech Mode, press the following keys in sequence:
"Menu" ¿ "#" ¿ "1" ¿ "9" ¿ "3" ¿ "4" ¿ "Menu"
The display shows "Tech Mode> Tech menu”
Press “OK” to enter Tech menu.
To exit the Tech Mode
To exit Tech Mode, press the following keys in sequence:
"Stop" ¿ "Menu" ¿ "#" ¿ "1" ¿ "9" ¿ "3" ¿ "4"

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Author Comment

by:Jon Giese
ID: 34991355
I'm sure it's rebranded as it's a $500 laser multifunction.  I wonder who makes these?  

I was able to get into tech mode on my SP 3200sf.  Did not see any option for fuser reset but maybe I will see something on the SP 3410sf when I stop by tomorrow.

I will report back tomorrow with the results.  Thanks!
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LVL 1

Author Closing Comment

by:Jon Giese
ID: 35190081
Clear 1 0 7 was the solution, just had to power cycle it first.
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