emlsysadmin
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"outlook has encountered a problem and needs to close 2007"
Most of the users are facing a common problem with a error msg in outlook "outlook has encountered a problem and needs to close 2007" especially when searching for a mail. I have already tried the below steps as initial trouble shooting.
1. Office diagnostics - found no problems
2. Re-registered dll files as mentioned in experts exchange - OLE32.DLL, INETCOMM.DLL
3. Disabled the COMM/Addins
4. Repaired Outlook using Detect and Repair
5. Tried to Reset the Outlook toolbar template but same not found.
6. Closed all open pst files.
Appreciate if this could be sorted out.
rgds
Balaji Ram
1. Office diagnostics - found no problems
2. Re-registered dll files as mentioned in experts exchange - OLE32.DLL, INETCOMM.DLL
3. Disabled the COMM/Addins
4. Repaired Outlook using Detect and Repair
5. Tried to Reset the Outlook toolbar template but same not found.
6. Closed all open pst files.
Appreciate if this could be sorted out.
rgds
Balaji Ram
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ASKER
appreciate your tips and suggestions.
ASKER
the reason i accepted my own solution is that i had tried various suggestions from experts exchange and as well i tried various own troubleshooting methods and also suggestions from various other websites and guess i could succeed in my attempts. if at all the problem persists i will re-open this issue. thanks for your tips
ASKER
kindly request to provide me an update on this problem as the user is still facing the same problem after following the suggestion from shahzamm. The repetition of the problem has reduced though but the problem still persists. Kindly request if this can be taken up again.
if preview pan causing problem..try running outlook with cleanviews switch & check
ASKER
i have tried running outlook with the cleanviews command, but that didn't help, any other suggestion pls?
run outlook.exe /safe didn't work?
ASKER
nopes outlook.exe /safe command didn't help too.
scanpst didn't work?
ASKER
The below steps have been already tried but still the problem persists:
1. Office diagnostics - found no problems
2. Re-registered dll files as mentioned in experts exchange - OLE32.DLL, INETCOMM.DLL
3. Disabled the COMM/Addins
4. Repaired Outlook using Detect and Repair
5. Tried to Reset the Outlook toolbar template but same not found.
6. Closed all open pst files.
7. No ost files in that mailbox.
8. tried outlook.exe /safe
9. deleted outlook formcache (userprofile\AppData\Local
10. tried running with outlook.exe /cleanviews
11. tried re-creating the client outlook user profile
any other suggestions pls?
1. Office diagnostics - found no problems
2. Re-registered dll files as mentioned in experts exchange - OLE32.DLL, INETCOMM.DLL
3. Disabled the COMM/Addins
4. Repaired Outlook using Detect and Repair
5. Tried to Reset the Outlook toolbar template but same not found.
6. Closed all open pst files.
7. No ost files in that mailbox.
8. tried outlook.exe /safe
9. deleted outlook formcache (userprofile\AppData\Local
10. tried running with outlook.exe /cleanviews
11. tried re-creating the client outlook user profile
any other suggestions pls?
run outlook.exe /safe..
delete outlook formcache (userprofile\AppData\Local
check wether its crashing on specific view. try running with outlook.exe /cleanviews
it could be due to indexing service curroption.