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"outlook has encountered a problem and needs to close 2007"

Posted on 2011-02-26
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Last Modified: 2012-05-11
Most of the users are facing a common problem with a error msg in outlook  "outlook has encountered a problem and needs to close 2007" especially when searching for a mail. I have already tried the below steps as initial trouble shooting.

1. Office diagnostics - found no problems
2. Re-registered dll files as mentioned in experts exchange - OLE32.DLL, INETCOMM.DLL
3. Disabled the COMM/Addins
4. Repaired Outlook using Detect and Repair
5. Tried to Reset the Outlook toolbar template but same not found.
6. Closed all open pst files.

Appreciate if this could be sorted out.

rgds

Balaji Ram
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Question by:emlsysadmin
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LVL 7

Expert Comment

by:shahzamm
ID: 34990560

run outlook.exe /safe..
delete outlook formcache (userprofile\AppData\Local\Microsoft\FORMS) & ost file.
check wether its crashing on specific view. try running with outlook.exe /cleanviews

it could be due to indexing service curroption.
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Accepted Solution

by:
emlsysadmin earned 0 total points
ID: 35024244
The problem i could guess is its due to the preview pane. The user was requested to disable the reading pane in outlook while doing a search or moving mails to pst from one folder to another. This seems to have resolved the issue for the timebeing.
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Author Comment

by:emlsysadmin
ID: 35024267
appreciate your tips and suggestions.
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Author Closing Comment

by:emlsysadmin
ID: 35067702
the reason i accepted my own solution is that i had tried various suggestions from experts exchange and as well i tried various own troubleshooting methods and also suggestions from various other websites and guess i could succeed in my attempts. if at all the problem persists i will re-open this issue. thanks for your tips
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Author Comment

by:emlsysadmin
ID: 35069002
kindly request  to provide me an update on this problem as the user is still facing the same problem after following the suggestion from shahzamm. The repetition of the problem has reduced though but the problem still persists. Kindly request if this can be taken up again.
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LVL 7

Expert Comment

by:shahzamm
ID: 35079172
if preview pan causing problem..try running outlook with cleanviews switch & check
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Author Comment

by:emlsysadmin
ID: 35079179
i have tried running outlook with the cleanviews command, but that didn't help, any other suggestion pls?
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LVL 7

Expert Comment

by:shahzamm
ID: 35079185
run outlook.exe /safe didn't work?
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Author Comment

by:emlsysadmin
ID: 35079227
nopes outlook.exe /safe command didn't help too.
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LVL 7

Expert Comment

by:shahzamm
ID: 35080154
scanpst didn't work?
0
 

Author Comment

by:emlsysadmin
ID: 35080233
The below steps have been already tried but still the problem persists:

1. Office diagnostics - found no problems
2. Re-registered dll files as mentioned in experts exchange - OLE32.DLL, INETCOMM.DLL
3. Disabled the COMM/Addins
4. Repaired Outlook using Detect and Repair
5. Tried to Reset the Outlook toolbar template but same not found.
6. Closed all open pst files.
7. No ost files in that mailbox.
8. tried outlook.exe /safe
9. deleted outlook formcache (userprofile\AppData\Local\Microsoft\FORMS).
10. tried running with outlook.exe /cleanviews
11. tried re-creating the client outlook user profile

any other suggestions pls?
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