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"outlook has encountered a problem and needs to close 2007"

Most of the users are facing a common problem with a error msg in outlook  "outlook has encountered a problem and needs to close 2007" especially when searching for a mail. I have already tried the below steps as initial trouble shooting.

1. Office diagnostics - found no problems
2. Re-registered dll files as mentioned in experts exchange - OLE32.DLL, INETCOMM.DLL
3. Disabled the COMM/Addins
4. Repaired Outlook using Detect and Repair
5. Tried to Reset the Outlook toolbar template but same not found.
6. Closed all open pst files.

Appreciate if this could be sorted out.

rgds

Balaji Ram
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emlsysadmin
Asked:
emlsysadmin
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1 Solution
 
shahzammCommented:

run outlook.exe /safe..
delete outlook formcache (userprofile\AppData\Local\Microsoft\FORMS) & ost file.
check wether its crashing on specific view. try running with outlook.exe /cleanviews

it could be due to indexing service curroption.
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emlsysadminAuthor Commented:
The problem i could guess is its due to the preview pane. The user was requested to disable the reading pane in outlook while doing a search or moving mails to pst from one folder to another. This seems to have resolved the issue for the timebeing.
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emlsysadminAuthor Commented:
appreciate your tips and suggestions.
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emlsysadminAuthor Commented:
the reason i accepted my own solution is that i had tried various suggestions from experts exchange and as well i tried various own troubleshooting methods and also suggestions from various other websites and guess i could succeed in my attempts. if at all the problem persists i will re-open this issue. thanks for your tips
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emlsysadminAuthor Commented:
kindly request  to provide me an update on this problem as the user is still facing the same problem after following the suggestion from shahzamm. The repetition of the problem has reduced though but the problem still persists. Kindly request if this can be taken up again.
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shahzammCommented:
if preview pan causing problem..try running outlook with cleanviews switch & check
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emlsysadminAuthor Commented:
i have tried running outlook with the cleanviews command, but that didn't help, any other suggestion pls?
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shahzammCommented:
run outlook.exe /safe didn't work?
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emlsysadminAuthor Commented:
nopes outlook.exe /safe command didn't help too.
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shahzammCommented:
scanpst didn't work?
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emlsysadminAuthor Commented:
The below steps have been already tried but still the problem persists:

1. Office diagnostics - found no problems
2. Re-registered dll files as mentioned in experts exchange - OLE32.DLL, INETCOMM.DLL
3. Disabled the COMM/Addins
4. Repaired Outlook using Detect and Repair
5. Tried to Reset the Outlook toolbar template but same not found.
6. Closed all open pst files.
7. No ost files in that mailbox.
8. tried outlook.exe /safe
9. deleted outlook formcache (userprofile\AppData\Local\Microsoft\FORMS).
10. tried running with outlook.exe /cleanviews
11. tried re-creating the client outlook user profile

any other suggestions pls?
0
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