Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Adobe for Mac does not find my scanner

Posted on 2011-02-27
5
Medium Priority
?
630 Views
Last Modified: 2012-05-11
After being a PC guy for 25+ years I purchased a Mac. I'm luke warm so far. I have an I-Mac with a 2.93 ghz Intel Core I7 w/ 8 meg mem. I purchased a Fijitsu Scan Snap S1500M, installed the Scan Snap manager program and Adobe 9 for Mac. I can scan by pressing the button on the scanner and change settings on the scanner thru the scanner's software however, Adobe does not recognize the scanner. I need some of the features that Adobe provides that the bundled scanner software does not. I hope someone has experienced this issue and can help. I DREAD calling Adobe.

Thank You  
0
Comment
Question by:mud42
4 Comments
 
LVL 31

Expert Comment

by:captain
ID: 34991971
Hi

Have not come across this myself, but just in case you have not seen this:
http://kb2.adobe.com/cps/407/kb407620.html

I would suggest you update your drivers from the Fujitsu web, but they don't seem to provide a universal scanner driver, so you may need to download the new TWAIN drivers from here.
http://www.twain.org/mac.shtm

I keep looking...
capt.
0
 
LVL 53

Expert Comment

by:strung
ID: 34992479
Will the scanner work if you open Preview.app and pull down the File Menu to Import from Scanner?
0
 
LVL 10

Accepted Solution

by:
Owen Rubin earned 2000 total points
ID: 35020681
Have you loaded the latest drives from Fujitsu for Snow Leopard?

http://www.fujitsu.com/us/services/computing/peripherals/scanners/support/sl_download.html

You did not say what Adobe program you were trying to use by the way.  Since Acrobat comes in the box, might I assume you are using that? However, looking at the spec sheet for this scanner, it says that Adobe Acrobat 8 is NOT SUPPORTED for Mac OS-X 10.6 (Snow Leopard). Looks like you need Acrobat X, or at least a Mac OS-X 10.6 compatible version of Acrobat, which might be ver 9. Acrobat 8 (included with your scanner) does have conditional support for Mac OS-X 10.5 and 10.4, but not with 10.6.

See the data sheet here:
http://www.fujitsu.com/downloads/COMP/fcpa/scanners/scansnap-s1500m_datasheet.pdf

Here is something you might try:
* Launch Apple's included software "Image Capture" (in the Applications Folder).
* Select your scanner from the Devices or Shared area on the left. It should show up there. Might take a few seconds.
* (Note you may have to select the proper source under "Scan Mode" for the scanner if it has a flat bed and sheet feeder.)
* You should see a preview scan.
* Make any changes to color, resolution, rotation angle, etc. as well as image format (TIFF, PNG, JPEG, etc)
*  On the right side, there is a pop-up that says "Scan to". Select it, and choose "Other..."
* Now navigate to the Adobe application you are trying to use, and select it. (I just tried it with Adobe Acrobat Professional 7 on Snow Leopard and it worked)
* Make sure the selection is properly surrounding your scan in the preview.
* Press SCAN

The scanner should scan your item, and send it directly to the Adobe program you choose.

Will that work?
 
0
 
LVL 31

Expert Comment

by:James Murrell
ID: 36413477
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to perform batch conversion of PDF, TIFF, and other image file formats into PDF, PDF Searchable, and TIFF files via a command line interface, using Nuance's latest document imaging software — Power PDF Advanced.
In a previous article published here at Experts Exchange, Signature Image with Transparent Background (http://www.experts-exchange.com/Web_Development/Document_Imaging/A_12380-Signature-Image-with-Transparent-Background.html), I explained how to cre…
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…
Suggested Courses
Course of the Month7 days, 6 hours left to enroll

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question