Solved

Adobe for Mac does not find my scanner

Posted on 2011-02-27
5
622 Views
Last Modified: 2012-05-11
After being a PC guy for 25+ years I purchased a Mac. I'm luke warm so far. I have an I-Mac with a 2.93 ghz Intel Core I7 w/ 8 meg mem. I purchased a Fijitsu Scan Snap S1500M, installed the Scan Snap manager program and Adobe 9 for Mac. I can scan by pressing the button on the scanner and change settings on the scanner thru the scanner's software however, Adobe does not recognize the scanner. I need some of the features that Adobe provides that the bundled scanner software does not. I hope someone has experienced this issue and can help. I DREAD calling Adobe.

Thank You  
0
Comment
Question by:mud42
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 31

Expert Comment

by:captain
ID: 34991971
Hi

Have not come across this myself, but just in case you have not seen this:
http://kb2.adobe.com/cps/407/kb407620.html

I would suggest you update your drivers from the Fujitsu web, but they don't seem to provide a universal scanner driver, so you may need to download the new TWAIN drivers from here.
http://www.twain.org/mac.shtm

I keep looking...
capt.
0
 
LVL 53

Expert Comment

by:strung
ID: 34992479
Will the scanner work if you open Preview.app and pull down the File Menu to Import from Scanner?
0
 
LVL 10

Accepted Solution

by:
Owen Rubin earned 500 total points
ID: 35020681
Have you loaded the latest drives from Fujitsu for Snow Leopard?

http://www.fujitsu.com/us/services/computing/peripherals/scanners/support/sl_download.html

You did not say what Adobe program you were trying to use by the way.  Since Acrobat comes in the box, might I assume you are using that? However, looking at the spec sheet for this scanner, it says that Adobe Acrobat 8 is NOT SUPPORTED for Mac OS-X 10.6 (Snow Leopard). Looks like you need Acrobat X, or at least a Mac OS-X 10.6 compatible version of Acrobat, which might be ver 9. Acrobat 8 (included with your scanner) does have conditional support for Mac OS-X 10.5 and 10.4, but not with 10.6.

See the data sheet here:
http://www.fujitsu.com/downloads/COMP/fcpa/scanners/scansnap-s1500m_datasheet.pdf

Here is something you might try:
* Launch Apple's included software "Image Capture" (in the Applications Folder).
* Select your scanner from the Devices or Shared area on the left. It should show up there. Might take a few seconds.
* (Note you may have to select the proper source under "Scan Mode" for the scanner if it has a flat bed and sheet feeder.)
* You should see a preview scan.
* Make any changes to color, resolution, rotation angle, etc. as well as image format (TIFF, PNG, JPEG, etc)
*  On the right side, there is a pop-up that says "Scan to". Select it, and choose "Other..."
* Now navigate to the Adobe application you are trying to use, and select it. (I just tried it with Adobe Acrobat Professional 7 on Snow Leopard and it worked)
* Make sure the selection is properly surrounding your scan in the preview.
* Press SCAN

The scanner should scan your item, and send it directly to the Adobe program you choose.

Will that work?
 
0
 
LVL 31

Expert Comment

by:James Murrell
ID: 36413477
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

*Adobe Acrobat 9 was used for this article. Particular steps may vary depending on software versions. 1. Create a framework of your form in Word, leaving space where you’d ultimately like the Adobe fields to appear.  (Note: I use the blank lines …
A professional opinion on which Apple product to buy, and a tidbit about the WWDC.
In this fourth video of the Xpdf series, we discuss and demonstrate the PDFinfo utility, which retrieves the contents of a PDF's Info Dictionary, as well as some other information, including the page count. We show how to isolate the page count in a…
In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question