Solved

Ingame black screen, force shutdown

Posted on 2011-02-27
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580 Views
Last Modified: 2013-11-12
Hey,

I'm having a problem when playing certain videogames.
The one's I know who have this problem for sure are Mass effect, Mass effect 2 and batman Arkam asylum. I googled it for all 3 games and there were a few other people with same problem, but no clear solution for the problem.
When I play one of the games at random moments it just goes black, I can only hear the music in the background but there is no further interaction possible so if the screen is black and I would run around you won't hear the footsteps anymore only the background so no interaction. I can't go back to desktop or ctrl-alt-del I need to reboot the hard way.

Thanks in advance.

System:  Windows 7 Home Premium
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz    2.80 GHz
RAM:  6.00 GB
System type: 64-bit

The last one was today at 16:52 (Live in belgium)
Event log:

Log Name:      System
Source:        EventLog
Date:          27/02/2011 16:52:27
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Maxim-PC
Description:
The previous system shutdown at 16:51:27 on ¿27/¿02/¿2011 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-27T15:52:27.000000000Z" />
    <EventRecordID>78457</EventRecordID>
    <Channel>System</Channel>
    <Computer>Maxim-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>16:51:27</Data>
    <Data>¿27/¿02/¿2011</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>12490</Data>
    <Data>
    </Data>
    <Data>
    </Data>  <Binary>DB07020000001B00100033001B00B401DB07020000001B000F0033001B00B401600900003C000000010000006009000000000000B00400000100000000000000</Binary>
  </EventData>
</Event>


Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          27/02/2011 16:52:14
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Maxim-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-02-27T15:52:14.378013900Z" />
    <EventRecordID>78461</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Maxim-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">129432954877638539</Data>
  </EventData>
</Event>

Log Name:      System
Source:        Service Control Manager
Date:          27/02/2011 16:52:42
Event ID:      7026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Maxim-PC
Description:
The following boot-start or system-start driver(s) failed to load:
RxFilter
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-27T15:52:42.750859500Z" />
    <EventRecordID>78529</EventRecordID>
    <Correlation />
    <Execution ProcessID="640" ThreadID="644" />
    <Channel>System</Channel>
    <Computer>Maxim-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">
RxFilter</Data>
  </EventData>
</Event>
0
Comment
Question by:RodeRidder
  • 4
  • 4
8 Comments
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 34992661
Can you post a DirectX log please?
To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file and attach it to a post here.
0
 

Author Comment

by:RodeRidder
ID: 34992835
Here is the dxdiag log.
DxDiag.txt
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 34992856
You're certainly missing some DX extensions

Try installing the full installer  105MB

If that doesn't have all the extensions you need then you'll have to add the SDK  (500MB!)

I'm assuming you've got all the updates for drivers covered already but if no install the DirectX update first then the driver.

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Author Comment

by:RodeRidder
ID: 34992904
Thanks Il try this out and let you know asap if it works can take some time tough because sometimes it only happends afther hour or more.
0
 

Author Comment

by:RodeRidder
ID: 34993026
hey,

The problem is still here. I did evrything as you said here is the new dxdiag file.
Hope you have more ideas :S
DxDiag.txt
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LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 500 total points
ID: 34993116
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Author Comment

by:RodeRidder
ID: 34993233
Okay updated the driver but still it goes black.
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 34993275
Redcue your graphics settings and see if it continues - if so the next thing to do is look at your system temps
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