Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Ingame black screen, force shutdown

Posted on 2011-02-27
8
Medium Priority
?
613 Views
Last Modified: 2013-11-12
Hey,

I'm having a problem when playing certain videogames.
The one's I know who have this problem for sure are Mass effect, Mass effect 2 and batman Arkam asylum. I googled it for all 3 games and there were a few other people with same problem, but no clear solution for the problem.
When I play one of the games at random moments it just goes black, I can only hear the music in the background but there is no further interaction possible so if the screen is black and I would run around you won't hear the footsteps anymore only the background so no interaction. I can't go back to desktop or ctrl-alt-del I need to reboot the hard way.

Thanks in advance.

System:  Windows 7 Home Premium
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz    2.80 GHz
RAM:  6.00 GB
System type: 64-bit

The last one was today at 16:52 (Live in belgium)
Event log:

Log Name:      System
Source:        EventLog
Date:          27/02/2011 16:52:27
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Maxim-PC
Description:
The previous system shutdown at 16:51:27 on ¿27/¿02/¿2011 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-27T15:52:27.000000000Z" />
    <EventRecordID>78457</EventRecordID>
    <Channel>System</Channel>
    <Computer>Maxim-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>16:51:27</Data>
    <Data>¿27/¿02/¿2011</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>12490</Data>
    <Data>
    </Data>
    <Data>
    </Data>  <Binary>DB07020000001B00100033001B00B401DB07020000001B000F0033001B00B401600900003C000000010000006009000000000000B00400000100000000000000</Binary>
  </EventData>
</Event>


Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          27/02/2011 16:52:14
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Maxim-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-02-27T15:52:14.378013900Z" />
    <EventRecordID>78461</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Maxim-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">129432954877638539</Data>
  </EventData>
</Event>

Log Name:      System
Source:        Service Control Manager
Date:          27/02/2011 16:52:42
Event ID:      7026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Maxim-PC
Description:
The following boot-start or system-start driver(s) failed to load:
RxFilter
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-27T15:52:42.750859500Z" />
    <EventRecordID>78529</EventRecordID>
    <Correlation />
    <Execution ProcessID="640" ThreadID="644" />
    <Channel>System</Channel>
    <Computer>Maxim-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">
RxFilter</Data>
  </EventData>
</Event>
0
Comment
Question by:RodeRidder
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 34992661
Can you post a DirectX log please?
To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file and attach it to a post here.
0
 

Author Comment

by:RodeRidder
ID: 34992835
Here is the dxdiag log.
DxDiag.txt
0
 
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 34992856
You're certainly missing some DX extensions

Try installing the full installer  105MB

If that doesn't have all the extensions you need then you'll have to add the SDK  (500MB!)

I'm assuming you've got all the updates for drivers covered already but if no install the DirectX update first then the driver.

0
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 

Author Comment

by:RodeRidder
ID: 34992904
Thanks Il try this out and let you know asap if it works can take some time tough because sometimes it only happends afther hour or more.
0
 

Author Comment

by:RodeRidder
ID: 34993026
hey,

The problem is still here. I did evrything as you said here is the new dxdiag file.
Hope you have more ideas :S
DxDiag.txt
0
 
LVL 63

Accepted Solution

by:
☠ MASQ ☠ earned 2000 total points
ID: 34993116
0
 

Author Comment

by:RodeRidder
ID: 34993233
Okay updated the driver but still it goes black.
0
 
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 34993275
Redcue your graphics settings and see if it continues - if so the next thing to do is look at your system temps
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

See the related links at the bottom of the tutorial for downloads and supplemental information. Introduction The Nvidia 3D Vision Kit is a [not so] new gaming technology which allows you to play the newest computer games in "Stereo 3D" (like …
For those of you searching for a fun but also medium paced MMORPG game I would highly suggest Ragnarok Online. This MMORPG is a bit older than World of Warcraft and in a way is extremely different. Compared to WoW's 3D environment and massive wor…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
We’ve all felt that sense of false security before—locking down external access to a database or component and feeling like we’ve done all we need to do to secure company data. But that feeling is fleeting. Attacks these days can happen in many w…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question