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PC suddenly can't see network Printer

Posted on 2011-02-27
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Last Modified: 2012-05-11
Greetings,

I am running SBS2003 with mostly XP computers. I have a PC on my network which suddenly stopped printing to a particular network printer. I uninstalled the print drivers, and during re-install, the PC could not see the printer in question. A ping to the printer confirmed this. The printer can  be seen and is working for everyone else on the network, and the PC can see all the other network printers, just not the one in question. Any suggestions? Cheers!
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Question by:bbiit
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19 Comments
 
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Expert Comment

by:ckivml
ID: 34992497
check your windows firewall. try to open the port for it. and i hope you can ping other pc's in the same network.
check your antivirus is blocking it. and check if you have any other firewall
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Expert Comment

by:sjklein42
ID: 34992499
So the PC cannot PING the printer - it just times out?

But the other PCs *can* ping the printer, at the same IP?

Have you tried resetting your router?
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Author Comment

by:bbiit
ID: 34992523
ckivml,

Windows Firewall turned off, no luck. I can ping all other PCs to and from each other, and the printers are all working fine for everyone except this one PC and one printer....weird.

sjklein42,

Yes it just times out. Others can ping it successfully, yes. Haven't tried the router, I'll give it a shot.
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Expert Comment

by:Aaron Tomosky
ID: 34992532
What is sufferer about this PC? Static ip? Av software? What changed recently? Find the difference and you will probably find the problem. Unless it just needs deleted and reinstalled, that just happens.
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Author Comment

by:bbiit
ID: 34992549
aarontomosky:

That's the problem, I deleted it to reinstall, and it has a discovery phase and it does not see the machine, then it allows for you to directly input the IP and it still can't find it. Unfortunately, it's not my PC, so I don't know if anything has changed.
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Expert Comment

by:Aaron Tomosky
ID: 34992611
With xp I always setup a network printer as a local printer, then use a tcpip port with the ip of the printer. Xp has issues with calling things network printers.
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Author Comment

by:bbiit
ID: 34992629
aarontomosky:

OK. This is a Sharp Printer that is a network scanner, fax, printer, etc. It needs software to installed in order to use it. You can't just go to control panel and add a printer. You must run the software, it must discover the unit and then it completes installation. I cannot ping the IP for the printer, so your suggested method will not work as the PC cannot see the printer. That is what is so puzzling about this. The PC works fine, can connect to company drives, internet, server, and all other network PCs, and the printer in question is working fine for all others on the network. It's just a problem with this one PC, printer and their communication.
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Expert Comment

by:sjklein42
ID: 34992643
It used to work - it suddenly stopped working.  Your ping test bypasses all the printer software on the PC.  It sounds like something "transient".   I know it can be disruptive, but I urge you to reset your router as soon as you can.
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LVL 38

Expert Comment

by:ChiefIT
ID: 34994370
This looks like a bad arp cache entry to the printer. This is an L2-L3 (Mac to IP) problem if you can't ping it..

I would recommend you look at your arp cache or look for ARP cache poisoning.

http://technet.microsoft.com/en-us/library/cc786759(WS.10).aspx
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Expert Comment

by:ChiefIT
ID: 34994378
Yet, another problem that would effect both ICMP echo (ping), and file/printer sharing (netbios) would be a firewall. Can you Ping Anything? Can anything ping your client PC? Can anything, except this client ping the printer?
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Expert Comment

by:ckivml
ID: 34994483
Can you restore the PC to a date when it was working.. it seems that port is being blocked. check your AV firewall and all
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Expert Comment

by:ckivml
ID: 34994487
you can restore your pC
1. start meny all programs > accessories >> system tools >> system restore
select the date when it was working
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Author Comment

by:bbiit
ID: 35029783
sjklein42:

I will try to reset the router as soon as I can. I just don't want this question to wind up labeled "abandoned"
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Author Comment

by:bbiit
ID: 35040498
sjklein42:

OK. I reset the router and the PC still cannot see the one network printer. It can see all the other network printers, shared drives, etc. Just the one machine can't be seen....ugh.
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Expert Comment

by:sjklein42
ID: 35040813
Sorry the router reset didn't help.

One suggestion I saw was to turn off the Firewall on the PC.  It did fix it for one person.  But not another.  But you already tried that.

Another idea is to delete the printer on the bad PC and then add it back again.  I think you tried that and you were unable to add the printer back since the PC couldn't see it.

Here's a related thread you may  not have seen:

Can't ping printer from one laptop


"I have had this exact problem twice with the same laptop. In both cases, I had to delete the printer and then do a reinstall. At least when I delete the printer, I am able to ping the IP address of the printer.
If you try reinstalling the printer using the CD installation wizard and receive an error message or unable to install, use the add printer wizard in windows and just locate the printer driver for your version of windows. This should solve this problem as it has done for me on two different occasions.
Thanks and hope this helps. "



http://www.experts-exchange.com/Networking/Wireless/Q_22428789.html
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Author Comment

by:bbiit
ID: 35110924
All,

Still no luck on this one. I will try ipconfig /release and ipconfig /renew and see if that helps. Any other thoughts. Thanks to all for your help.
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Expert Comment

by:amager
ID: 35187106
Deleting the ARP entry of the Printer Ports IP Address should work.
ARP -d xxx.xxx.xxx.xxx
But i always get the Same Problem after every Standby and have no Solution for that.
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Accepted Solution

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bbiit earned 0 total points
ID: 35400784
Well,

the boss has replaced his old PC and is now running Windows 7. I guess I'll never know what caused this strange behavior.
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Author Closing Comment

by:bbiit
ID: 35431125
The PC has been replaced. The issue was never resolved.
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