Solved

Cannot View Video on a Windows 7 PC

Posted on 2011-02-27
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Last Modified: 2012-06-27
Up untill wednesday of this past week, I was able to view videos on the Web, you know from Youtube, Yahoo etc.  Starting Wednesday, i was not able to do.  Every time I go to view a video, I get a message that states I have to install or upgrade to the lastest version of Flash.  I have run the Flash Uninstaller, reinstalled flashed 3 times, every time I go to view a video it tells me the same thing, update your flash player.  The help on the youtube page sucks, and is of little or no help.   I have tried to roll back using the system restore, and when i do the only restore point is from today, when I did an install of the WIN 7 Service Pack.  Now I can't even go back in time.  
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Question by:Beaucairej
12 Comments
 
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Expert Comment

by:David Johnson, CD, MVP
ID: 34992866
try the cleanup utility located here http://forum.networktechs.com/showthread.php?t=7612
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Expert Comment

by:arnold
ID: 34993131
Double check that you are using the 32bit version of the browser versus the 64bit which if memory ..., is not available for flash..
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Author Comment

by:Beaucairej
ID: 34994527
ve3ofa:  I ran the removal tool from Adobe already, then reinstalled flash after a reboot.

arnold:  I did use the 32 bit version.

THanks for the suggestions but I have already done all this.  Any other help out there?
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Expert Comment

by:JT92677
ID: 34997391
Test your flash installation here

http://www.adobe.com/shockwave/welcome/

Select the Test for Flash Player.

Also, what browser are you using? Hopefully NOT the microsoft browser.

I have no issues with Firefox, and Safari works too.

Try Safari 5.0.3 for Windows XP, Vista or 7
 http://www.apple.com/safari/download/

Jeff
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Author Comment

by:Beaucairej
ID: 35002301
JT92677:

I have used both IE 8, IE 7, and Firefox.  I will test the link you sent.
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Author Comment

by:Beaucairej
ID: 35081788
JT92677:  The test of the flash player in both IE8, IE7 and FIrefox did not result in any changes.  I removed the existing Flash Player and reinstalled it.  Still no luck.  This was working fine in mid February, now i cannot get any video to play when i am on the web from this machine.  I also tried to go back in time using the System Restore and there was no restore point beyond prior to the 2/20/11.  So does this mean a reload of the OS is in order?
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Expert Comment

by:sjklein42
ID: 35081987
You have already tried many of these things, but perhaps not all.  See this YouTube page:

http://www.google.com/support/youtube/bin/answer.py?answer=57669



1.Try completely uninstalling the Flash Player, and then reinstalling the most recent version. For instructions about how to "completely" uninstall a Flash Player, read this Adobe Help article. If you don't have a Flash player installed or you have just uninstalled the Flash player, download and install the latest Adobe Flash Player, which is available at the Adobe Flash Player Download Center.

2.Clear your browser cache and cookies on your computer.

For Windows Vista Users: If the flash uninstall reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue. Please use the Windows button at the bottom left then the search function:

¿Go to: C:\Windows\System32\Macromed\Flash\
¿Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe
¿Select "Run as Administrator" and install the update.
¿Restart your computer.

Is the issue solved?
 Yes
 No


Step 2: Complete the following steps
1.Temporarily disable pop up blocking software installed on your computer to test.
2.Allow YouTube.com as a trusted site in your Firewall software.
3.Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.
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Author Comment

by:Beaucairej
ID: 35116139
sjklein42:  I tried this and it still did not correct the problem.  I am afraid that i may have to run a repair on the OS as I cannot go back in time to a restore point older than when the problem started.  Any other ideas?
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Expert Comment

by:zhshqzyc
ID: 35161874
Did you fix the problem. I have the same issue. So far so bad!
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Author Comment

by:Beaucairej
ID: 35301281
I fixed this by uninstalling all the adobe products, reinstalled them from scratch, then had to remove and reinstall the Adobe Flash two more times before it would work.
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ee_auto earned 0 total points
ID: 35944467
Question PAQ'd and stored in the solution database.
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