?
Solved

Error on Window Explorer

Posted on 2011-02-27
6
Medium Priority
?
1,099 Views
Last Modified: 2012-05-11
I have several users running on Terminal Server (Server 2008R2). One user is always experiencing a problem with Windows Explorer. The error message says:
________________________________________
Windows Explorer has stoped working
-> Check online for a solution and restart the program
-> Restart the program
(** note: these 2 options don't do anything, it just shutdwon the Explorer)

Problem details:
Problem Event Name: APPCRASH
Application Name: Explorer.exe
Fault Module Name: ntdll.dll
__________________________________________

Inside the Terminal Server, there is an RDP link to a thick XP computer. The error happened only if this RDP link connected and when I close the Windows Explorer (once I'm done using it).
However, other users with the same situation and condition, never have any problem.

Any suggestion how to solve the issue?
0
Comment
Question by:lineonecorp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 14

Expert Comment

by:Justin Yeung
ID: 34992927
run sfc /scannow by run as administrator
0
 
LVL 28

Expert Comment

by:Dr. Klahn
ID: 34993159
If the computers are identical, I would back up the system, clone a copy of one of the working systems onto the system drive, then restore the user's files.  If this works, it will be faster than chasing the problem.  If this does not solve the problem, you know with reasonable certainty that the problem is not a Windows file corruption, and can start looking for other avenues to explore.
0
 

Author Comment

by:lineonecorp
ID: 35011511
The computer  being logged on is a Terminal Server not a workstation. I think you are both working on the idea of a workstation issue.
0
What Is Blockchain Technology?

Blockchain is a technology that underpins the success of Bitcoin and other digital currencies, but it has uses far beyond finance. Learn how blockchain works and why it is proving disruptive to other areas of IT.

 

Author Comment

by:lineonecorp
ID: 35086823
Still thinking about this?
0
 
LVL 14

Accepted Solution

by:
Justin Yeung earned 900 total points
ID: 35089727
as you  mentioned there is only one user is having the issue, why don't you backup his profile
and create a new profile and check if the problem still exist.

remember you have to remove the profile list under HKLM_CURRENT_MACHINE\SOFTWARE\MICROSOFT\WINDOWS_NT\PROFILELIST\

0
 

Author Closing Comment

by:lineonecorp
ID: 35089959
Expert suggestion was a 'fix without knowing what the problem' type solution - I would have preferred some thing more focussed on the actual problem and what might have caused it.
0

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to install and use the NTBackup utility that comes with Windows Server.
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question