Solved

Error on Window Explorer

Posted on 2011-02-27
6
1,090 Views
Last Modified: 2012-05-11
I have several users running on Terminal Server (Server 2008R2). One user is always experiencing a problem with Windows Explorer. The error message says:
________________________________________
Windows Explorer has stoped working
-> Check online for a solution and restart the program
-> Restart the program
(** note: these 2 options don't do anything, it just shutdwon the Explorer)

Problem details:
Problem Event Name: APPCRASH
Application Name: Explorer.exe
Fault Module Name: ntdll.dll
__________________________________________

Inside the Terminal Server, there is an RDP link to a thick XP computer. The error happened only if this RDP link connected and when I close the Windows Explorer (once I'm done using it).
However, other users with the same situation and condition, never have any problem.

Any suggestion how to solve the issue?
0
Comment
Question by:lineonecorp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 14

Expert Comment

by:Justin Yeung
ID: 34992927
run sfc /scannow by run as administrator
0
 
LVL 28

Expert Comment

by:Dr. Klahn
ID: 34993159
If the computers are identical, I would back up the system, clone a copy of one of the working systems onto the system drive, then restore the user's files.  If this works, it will be faster than chasing the problem.  If this does not solve the problem, you know with reasonable certainty that the problem is not a Windows file corruption, and can start looking for other avenues to explore.
0
 

Author Comment

by:lineonecorp
ID: 35011511
The computer  being logged on is a Terminal Server not a workstation. I think you are both working on the idea of a workstation issue.
0
MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

 

Author Comment

by:lineonecorp
ID: 35086823
Still thinking about this?
0
 
LVL 14

Accepted Solution

by:
Justin Yeung earned 300 total points
ID: 35089727
as you  mentioned there is only one user is having the issue, why don't you backup his profile
and create a new profile and check if the problem still exist.

remember you have to remove the profile list under HKLM_CURRENT_MACHINE\SOFTWARE\MICROSOFT\WINDOWS_NT\PROFILELIST\

0
 

Author Closing Comment

by:lineonecorp
ID: 35089959
Expert suggestion was a 'fix without knowing what the problem' type solution - I would have preferred some thing more focussed on the actual problem and what might have caused it.
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As with any other System Center product, the installation for the Authoring Tool can be quite a pain sometimes. This article serves to help you avoid making these mistakes and hopefully save you a ton of time on troubleshooting :)  Step 1: Make sur…
New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question