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problem with signatures in Adobe Acrobat form opening in Adobe Reader

Posted on 2011-02-27
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Last Modified: 2012-06-21
I have a single one page contract I am working on coverting to a fillable form for a customer.  He wants his customer to be able to sign it on the spot and print out a copy with their signature on it.  I created the form in Adobe Acrobrat Pro (latest one downloaded from adobe yesterday), and created all the fields and everything works fine.

I am using a Topaz SigLite T-S460-HSB-R signature pad.  I installed the latest plugin for adobe x.  When I open the finished form in adobe acrobrat pro I can fill it in, and the signature field works fine.  When save it as an extended capability pdf and try to open it in Adobe Reader X all the fillable fields work fine, however when I get to the signature field, it opens the topaz capture and I can sign it, however when I click accept it errors out.

See attached screen shot for the exact error message.   Adobe Error
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Question by:rsoxhater
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Expert Comment

by:BITCooler
ID: 34993107
When you say "I open the finished form in adobe acrobrat pro,"  do you mean that you finalized the form and went through the distribution process?

If not, that may be your issue.

If you visit this Adobe page and watch the demo. you will note at the top of the form the file name has "distributed"  in it.  Meaning that the form was final and the "Distributed" version was used to do a Save As, Acrobat Extended, Enable Features, before the Acrobat Reader user filled in the form and attached signature.

Review your process for Form Distribution.  Hope this helps.
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Author Comment

by:rsoxhater
ID: 35013733
Hi,

I didn't see a link attached.  I did do the save as, enable features when I saved the form I open in regular adobe reader.  All the fields work and I have the option to save it, just the signatures don't work in adobe reader.
Thanks
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Author Comment

by:rsoxhater
ID: 35060291
Anyone else?  Thanks
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Accepted Solution

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rsoxhater earned 0 total points
ID: 35068998
Here is the solution for anyone else having this problem:

In ADOBE Reader X click on

Edit->Preferences->General

Uncheck the box about security/protection at startup.

Then close Reader and re-open it.

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Expert Comment

by:James Murrell
ID: 36413478
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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