rsoxhater
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problem with signatures in Adobe Acrobat form opening in Adobe Reader
I have a single one page contract I am working on coverting to a fillable form for a customer. He wants his customer to be able to sign it on the spot and print out a copy with their signature on it. I created the form in Adobe Acrobrat Pro (latest one downloaded from adobe yesterday), and created all the fields and everything works fine.
I am using a Topaz SigLite T-S460-HSB-R signature pad. I installed the latest plugin for adobe x. When I open the finished form in adobe acrobrat pro I can fill it in, and the signature field works fine. When save it as an extended capability pdf and try to open it in Adobe Reader X all the fillable fields work fine, however when I get to the signature field, it opens the topaz capture and I can sign it, however when I click accept it errors out.
See attached screen shot for the exact error message.
I am using a Topaz SigLite T-S460-HSB-R signature pad. I installed the latest plugin for adobe x. When I open the finished form in adobe acrobrat pro I can fill it in, and the signature field works fine. When save it as an extended capability pdf and try to open it in Adobe Reader X all the fillable fields work fine, however when I get to the signature field, it opens the topaz capture and I can sign it, however when I click accept it errors out.
See attached screen shot for the exact error message.
ASKER
Hi,
I didn't see a link attached. I did do the save as, enable features when I saved the form I open in regular adobe reader. All the fields work and I have the option to save it, just the signatures don't work in adobe reader.
Thanks
I didn't see a link attached. I did do the save as, enable features when I saved the form I open in regular adobe reader. All the fields work and I have the option to save it, just the signatures don't work in adobe reader.
Thanks
ASKER
Anyone else? Thanks
ASKER CERTIFIED SOLUTION
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If not, that may be your issue.
If you visit this Adobe page and watch the demo. you will note at the top of the form the file name has "distributed" in it. Meaning that the form was final and the "Distributed" version was used to do a Save As, Acrobat Extended, Enable Features, before the Acrobat Reader user filled in the form and attached signature.
Review your process for Form Distribution. Hope this helps.