Solved

Yahoo mail, messenger acting strange

Posted on 2011-02-27
11
437 Views
Last Modified: 2012-05-11
I have a computer that is running Widows 7.  All of a sudden there were issues with Yahoo, and Yahoo only,  On Messenger, the user would type buit nothing would show on his end when he sent, but the receiver would see the sentences.  So we deleted all Yahoo apps, reinstalled Yahoo plus, and Yahoo Messenger.   It worked for a day.   Then is started again, this time it is doing the same in Yahoo mail.   The user has another account in Windows Live mail and it works fine.   Any ideas?
0
Comment
Question by:syssolut
  • 6
  • 5
11 Comments
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Can you uninstall Yahoo messenger and re-install it?  Based on your post, this seems like the first thing to do.
... Thinkpads_User
0
 

Author Comment

by:syssolut
Comment Utility
I did that.   I uninstalled Yahoo Messenger, Yahoo Plus and Yahoo toolbar then re-installed them.   They worked for about 1 day then began with issues the next day
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
You can try running SFC /SCANNOW (fixes protected files), but I don't think Messenger is in that class. Try scanning thoroughly for malware as a virus might cause this. ... Thinkpads_User
0
 

Author Comment

by:syssolut
Comment Utility
I will see this customer tomorrow and run Malwarebytes.   I just found out that yesterday messenger and Yahoo mail worked fine, but today the text is not showing up again.  Also when they uses AIM, AIM always runs fine, no issues with text not showing up.   SO it is definitely an issue with Yahoo products.  Maybe there is Malware out there directed at Yahoo.   We shall see
0
 

Author Comment

by:syssolut
Comment Utility
I ran Malwarebytes and the tower is completely clean.   I saw another user who went to registry, software, microsoft, windows, current user, zones to make sure only folders 0,1, 2, 3, 4 were there and those were the 5 folders I saw.  Any ideas what is causing this?   I uninstalled all Yahoo and re-installed, same issue.   I called Yahoo support and they say they know the isssue but it is going to cost $70 to fix it.   Any ideas?
0
Integrate social media with email signatures

Is your company active on social media? Do you also use email signatures? Including social media icons in your email signature is a great way to get fans for free. Let all your email users know you’re on social media quickly and easily, in a single click.

 

Author Comment

by:syssolut
Comment Utility
Another part of this is that most times when Yahoo Mesenger is opened it gets an error message that says it has to  shut down.   Can this havsomething to do with addons in IE?
0
 
LVL 90

Accepted Solution

by:
John Hurst earned 500 total points
Comment Utility
Try opening IE in safe mode (iexplore -extoff) and see if it makes a difference. Is so, disable the add-ins and re-add one by one. .... Thinkpads_User
0
 

Author Comment

by:syssolut
Comment Utility
I think I shut down Yahoo Addons in IE and it might have worked.   What will happen without the add-ins
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Take a look at the add-ons. There should only be a few active and then you can see how it works with the Yahoo Add-in gone, and then if necessary disable the rest until you know how it is going. You can always re-enable. ... Thinkpads_User
0
 

Author Closing Comment

by:syssolut
Comment Utility
Since disabling the Yahoo add-ins,  messenger seems to be working fine.  Thanks
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Thank you, and thanks for the update.  ... Thinkpads_User
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

MS outlook is a premier email client that enable you to send and receive the e-mails with various file formats of attachments such as document files, media file, and many others formats. There is some scenario occurs when a receiver of an e-mail mes…
Easy CSR creation in Exchange 2007,2010 and 2013
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now