Solved

Yahoo mail, messenger acting strange

Posted on 2011-02-27
11
444 Views
Last Modified: 2012-05-11
I have a computer that is running Widows 7.  All of a sudden there were issues with Yahoo, and Yahoo only,  On Messenger, the user would type buit nothing would show on his end when he sent, but the receiver would see the sentences.  So we deleted all Yahoo apps, reinstalled Yahoo plus, and Yahoo Messenger.   It worked for a day.   Then is started again, this time it is doing the same in Yahoo mail.   The user has another account in Windows Live mail and it works fine.   Any ideas?
0
Comment
Question by:syssolut
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
11 Comments
 
LVL 96

Expert Comment

by:Experienced Member
ID: 34993263
Can you uninstall Yahoo messenger and re-install it?  Based on your post, this seems like the first thing to do.
... Thinkpads_User
0
 

Author Comment

by:syssolut
ID: 34993834
I did that.   I uninstalled Yahoo Messenger, Yahoo Plus and Yahoo toolbar then re-installed them.   They worked for about 1 day then began with issues the next day
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 34993870
You can try running SFC /SCANNOW (fixes protected files), but I don't think Messenger is in that class. Try scanning thoroughly for malware as a virus might cause this. ... Thinkpads_User
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 

Author Comment

by:syssolut
ID: 35069386
I will see this customer tomorrow and run Malwarebytes.   I just found out that yesterday messenger and Yahoo mail worked fine, but today the text is not showing up again.  Also when they uses AIM, AIM always runs fine, no issues with text not showing up.   SO it is definitely an issue with Yahoo products.  Maybe there is Malware out there directed at Yahoo.   We shall see
0
 

Author Comment

by:syssolut
ID: 35085220
I ran Malwarebytes and the tower is completely clean.   I saw another user who went to registry, software, microsoft, windows, current user, zones to make sure only folders 0,1, 2, 3, 4 were there and those were the 5 folders I saw.  Any ideas what is causing this?   I uninstalled all Yahoo and re-installed, same issue.   I called Yahoo support and they say they know the isssue but it is going to cost $70 to fix it.   Any ideas?
0
 

Author Comment

by:syssolut
ID: 35100607
Another part of this is that most times when Yahoo Mesenger is opened it gets an error message that says it has to  shut down.   Can this havsomething to do with addons in IE?
0
 
LVL 96

Accepted Solution

by:
Experienced Member earned 500 total points
ID: 35100663
Try opening IE in safe mode (iexplore -extoff) and see if it makes a difference. Is so, disable the add-ins and re-add one by one. .... Thinkpads_User
0
 

Author Comment

by:syssolut
ID: 35100854
I think I shut down Yahoo Addons in IE and it might have worked.   What will happen without the add-ins
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 35100895
Take a look at the add-ons. There should only be a few active and then you can see how it works with the Yahoo Add-in gone, and then if necessary disable the rest until you know how it is going. You can always re-enable. ... Thinkpads_User
0
 

Author Closing Comment

by:syssolut
ID: 35116256
Since disabling the Yahoo add-ins,  messenger seems to be working fine.  Thanks
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 35116282
Thank you, and thanks for the update.  ... Thinkpads_User
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Easy CSR creation in Exchange 2007,2010 and 2013
The new Gmail Phishing Scam going around is surprising even the savviest of users with its sophisticated techniques.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

622 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question