?
Solved

uccx script terminates abormally when called from analogue phone connected to VG224

Posted on 2011-02-27
4
Medium Priority
?
637 Views
Last Modified: 2012-07-24
Hi there,
I've got an analogue phone connected to a VG224. Everytime it tries to call a number (UCCX script trigger #), UCCX plays the welcome message which is ok. Next part of the script is to play music on hold to the customer before an agent gets free to take the call. However, analogue phone gets a silence instead and no music on hold stream is played. When the agent becomes available, they can't hear the guy at analogue phone and call drops.

Now, MOH stream is usually multicast and I've noticed in the VG224 config that multicast PIM is not enabled; so I enabled it on VG224 but still no MOH was played. Would this be an issue with multicast MOh to do with VG224 resulting in eventual call drop out and something related to UCC ?

Pls. let me know If I need to explain more clearly !

Cheers
0
Comment
Question by:nabeel92
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 2

Accepted Solution

by:
porkchopexpress earned 2000 total points
ID: 34998506
What codec is being negotiated between the region the VG is on and the CCX port/agent?

Can you force G.711?
0
 

Author Comment

by:nabeel92
ID: 35002359
G.711 is in use by default across all LAN/WAN sites
0
 

Author Comment

by:nabeel92
ID: 35089831
any thoughts on this 1 ?
0
 

Author Comment

by:nabeel92
ID: 38221658
any thoughts ? i am still facing the same issue after 1.6 years ....
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hey there Heard about jingle, the add on for XMPP that enables point to point audio between two XMPP clients. No server config necessary. Actually quite a cool feature. However, how good is it if you can not use those voice capabilities to do a P…
Almost all Internet protocol telephones have built-in switches at the back that allow you to connect your personal computer to one port and use the other port to connect your phone to to a Cisco switch.   Why we need to connect the PC to the pho…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question