Solved

uccx script terminates abormally when called from analogue phone connected to VG224

Posted on 2011-02-27
4
635 Views
Last Modified: 2012-07-24
Hi there,
I've got an analogue phone connected to a VG224. Everytime it tries to call a number (UCCX script trigger #), UCCX plays the welcome message which is ok. Next part of the script is to play music on hold to the customer before an agent gets free to take the call. However, analogue phone gets a silence instead and no music on hold stream is played. When the agent becomes available, they can't hear the guy at analogue phone and call drops.

Now, MOH stream is usually multicast and I've noticed in the VG224 config that multicast PIM is not enabled; so I enabled it on VG224 but still no MOH was played. Would this be an issue with multicast MOh to do with VG224 resulting in eventual call drop out and something related to UCC ?

Pls. let me know If I need to explain more clearly !

Cheers
0
Comment
Question by:nabeel92
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 2

Accepted Solution

by:
porkchopexpress earned 500 total points
ID: 34998506
What codec is being negotiated between the region the VG is on and the CCX port/agent?

Can you force G.711?
0
 

Author Comment

by:nabeel92
ID: 35002359
G.711 is in use by default across all LAN/WAN sites
0
 

Author Comment

by:nabeel92
ID: 35089831
any thoughts on this 1 ?
0
 

Author Comment

by:nabeel92
ID: 38221658
any thoughts ? i am still facing the same issue after 1.6 years ....
0

Featured Post

Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to set-up an On Demand, IPSec, Site to SIte, VPN from a Draytek Vigor Router to a Cyberoam UTM Appliance. A concise guide to the settings required on both devices
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question