Outlook 2007 will not open profile

Posted on 2011-02-27
Medium Priority
Last Modified: 2012-05-11
Hi All,

Im having a issue outlook 2007 not being able to open a profile after outlook hangs for a while and i click on the screen everything grays out then i get a error saying:

microsoft office outlook is not responding  

i click on details and the below error is given.

  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:      AppHangXProcB1
  Application Name:      OUTLOOK.EXE
  Application Version:      12.0.6550.5003
  Application Timestamp:      4d10fbc4
  Hang Signature:      b0c9
  Hang Type:      128
  Waiting on Application Name:      lsass.exe:protected_storage
  Waiting on Application Version:
  OS Version:      6.1.7600.
  Locale ID:      3081
  Additional Hang Signature 1:      b0c9af22e6de38da23f55ec4df8ee7de
  Additional Hang Signature 2:      9f6e
  Additional Hang Signature 3:      9f6ea73c12cf1b3f80c9e5e08fd88392
  Additional Hang Signature 4:      b0c9
  Additional Hang Signature 5:      b0c9af22e6de38da23f55ec4df8ee7de
  Additional Hang Signature 6:      9f6e
  Additional Hang Signature 7:      9f6ea73c12cf1b3f80c9e5e08fd88392

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the strange thing is that i have a couple of profiles and the one with the issue is my pop account however the account that is attached to a exchange has no issues.

any help would be great.

Question by:Made_Man
LVL 10

Expert Comment

ID: 34995578
Hi there,

Could you confirm which version of windows you're running on?

I have found the following link that might pove useful when dealing with these issues:

Have you tried removing and re-adding the profile?  I would try that first if you're able to avoid losing data.

Can you start outlook in safemode?  If so try disabling any add-ins you have running.

I had a particular user a while ago that have an issue with outlook not starting every few months, I could that the solution was to open Run and use the following command:

outlook.exe /resetnavpane

I'm not sure this is applicable in your case but will not hurt to try.

Expert Comment

ID: 34996065
open outlook /safe then run scanpst.exe

Expert Comment

ID: 35024082
Try to make an outlook profile with same POP account. do u get same error?

Accepted Solution

Made_Man earned 0 total points
ID: 35381435
recreated the profile and fixed everything

Author Closing Comment

ID: 35410445
it worked

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