Solved

Outlook 2007 will not open profile

Posted on 2011-02-27
5
482 Views
Last Modified: 2012-05-11
Hi All,

Im having a issue outlook 2007 not being able to open a profile after outlook hangs for a while and i click on the screen everything grays out then i get a error saying:

microsoft office outlook is not responding  

i click on details and the below error is given.

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:      AppHangXProcB1
  Application Name:      OUTLOOK.EXE
  Application Version:      12.0.6550.5003
  Application Timestamp:      4d10fbc4
  Hang Signature:      b0c9
  Hang Type:      128
  Waiting on Application Name:      lsass.exe:protected_storage
  Waiting on Application Version:      0.0.0.0
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      3081
  Additional Hang Signature 1:      b0c9af22e6de38da23f55ec4df8ee7de
  Additional Hang Signature 2:      9f6e
  Additional Hang Signature 3:      9f6ea73c12cf1b3f80c9e5e08fd88392
  Additional Hang Signature 4:      b0c9
  Additional Hang Signature 5:      b0c9af22e6de38da23f55ec4df8ee7de
  Additional Hang Signature 6:      9f6e
  Additional Hang Signature 7:      9f6ea73c12cf1b3f80c9e5e08fd88392

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\windows\system32\en-US\erofflps.txt



the strange thing is that i have a couple of profiles and the one with the issue is my pop account however the account that is attached to a exchange has no issues.

any help would be great.

cheers.
0
Comment
Question by:Made_Man
5 Comments
 
LVL 10

Expert Comment

by:ImaCircularSaw
ID: 34995578
Hi there,

Could you confirm which version of windows you're running on?

I have found the following link that might pove useful when dealing with these issues:
http://support.microsoft.com/kb/2000071

Have you tried removing and re-adding the profile?  I would try that first if you're able to avoid losing data.

Can you start outlook in safemode?  If so try disabling any add-ins you have running.

I had a particular user a while ago that have an issue with outlook not starting every few months, I could that the solution was to open Run and use the following command:

outlook.exe /resetnavpane

I'm not sure this is applicable in your case but will not hurt to try.
0
 
LVL 2

Expert Comment

by:ind_selva
ID: 34996065
open outlook /safe then run scanpst.exe
0
 

Expert Comment

by:joshnaveen
ID: 35024082
Try to make an outlook profile with same POP account. do u get same error?
0
 

Accepted Solution

by:
Made_Man earned 0 total points
ID: 35381435
recreated the profile and fixed everything
0
 

Author Closing Comment

by:Made_Man
ID: 35410445
it worked
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question