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Outlook 2007 - You have exceeded the size limit of your mailbox

Posted on 2011-02-28
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Last Modified: 2012-05-11
Hi Guys,

We have one user on our in Exchange config, who's Outlook is reporting:
"you have exceeded the size limit of your mailbox"

The size of his OST file is sitting on 3.2GB
The actual mailbox size reported in Outlook is 2.4GB

The size limit for his mailbox in Exchange is 18GB.

I am not sure whether the Outlook standalone 2.0GB limit applies to OST (Exchange config) also?
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Question by:Rupert Eghardt
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Expert Comment

by:MichaelVH
ID: 34995144
Hi there,

Can you confirm that the limit is indeed 18 GB? Don't forget you've got the storage-quota's on the MB-database and you've got individual storage quota's.

Michael
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Accepted Solution

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Glen Knight earned 500 total points
ID: 34995163
If you have specified an 18GB limit then this will override the store configuration so that shuoldn't be a problem.

When did you set the 18GB limit? How long ago?  Sometimes it can take a few hours for this change to be updated, restarting the Microsoft Exchange Information Store service will speed this up.
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Author Comment

by:Rupert Eghardt
ID: 34995177
I confirmed:
- Server config, Mailbox, FSG, Mailbox DB, Limits, all 3 storage limits on 18 991 680 KB
- Recipient config, mailbox, mailbox properties, mailbox settings, storage quotes, all 3 limits set to 18 000 000 KB
* I took off the tick for the mailbox to use database defaults
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Author Comment

by:Rupert Eghardt
ID: 34995179
The limit was only set about 1 hour ago?
Should I restart Exchange?
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Expert Comment

by:Glen Knight
ID: 34995185
yes, restart the Microsoft Exchange Information Store service.
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Author Comment

by:Rupert Eghardt
ID: 34995222
Thanks, the Information Store restart, did the trick!!
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