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Sage Accounts using VMWare datastore problem

Posted on 2011-02-28
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Last Modified: 2012-05-11
Hi all

I currently run a DL380 G5 with VMWare ESXi 4 (the free version). This has 2 VServers, one of which hosts my shared network drives. Physically this is 4 SAS drives in RAID 10. The servers are well under utilised - only 1 person accessing them most of the time.

Pretty standard procedure and works well, except:

I have Sage Accounts 2010 installed on a client with the Sage data being on its own shared drive. Problem I have is 95% of the time, I open Sage, and it'll hang for ages on the Splash screen.

If I browse to the shared drive, the logon prompt for Sage then appears immediately. If I browse to this drive immediately before opening Sage, it works as expected most of the time.

Scattered occurances of:

- Having to re-browse to the drive for a second time after inputting credentials
- Having to re-browse to the drive after updating any information (Sage will hang with a progress bar saying "Waiting for xxx.dta"
- NOT having to browse at all, just works as expected (very rare, typically if I close sage and re-open immediately)

Once I'm in, it works fine.

Have done AV exclusions, although I cant see why that would cause it to do this. Accessing other shared drives/files all work wonderfully.

Client is Windows 7 Pro x64. Only other PC with Sage installed is an XP VM, which I believe does not have this issue. No other problems that I can think of on the network etc.

Any ideas?
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Question by:hongedit
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Expert Comment

by:Bruce Denney
ID: 34996478
I would switch to using a UNC path in Sage as it sounds like it is the client is having problems maintaining a Mapped drive letter.

What operating system(s) are you using ?

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Author Comment

by:hongedit
ID: 34996549
Let me try that out.

Windows Servers are 2008 Ent x64
Client is W7Pro x64
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Author Comment

by:hongedit
ID: 34996566
Well, that didnt work.

Hung on first go after changing company file!
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Expert Comment

by:Bruce Denney
ID: 34998876
I doubt this is anything to do with VM-ware. Unless the Datastore access is very slow and or corrupted.  If the store not a local physical disk then this might warrant more of a look?

I would try a fresh install, using something a little less bleeding edge Windows 2003 or, as all you need for Sage is a reliable file share, Linux


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Author Comment

by:hongedit
ID: 34999389
The reason I think it is VMWare is becuase my old server was a low spec ML110, far inferior to what I have now, and didnt have this problem?!
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Expert Comment

by:Bruce Denney
ID: 35008630
Was it running Windows 2008?
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Author Comment

by:hongedit
ID: 35008691
Yes - SBS 2008
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Accepted Solution

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hongedit earned 0 total points
ID: 35830165
Moved Sage to physical machine in the end.
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Author Closing Comment

by:hongedit
ID: 35872619
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