Solved

Sage Accounts using VMWare datastore problem

Posted on 2011-02-28
9
632 Views
Last Modified: 2012-05-11
Hi all

I currently run a DL380 G5 with VMWare ESXi 4 (the free version). This has 2 VServers, one of which hosts my shared network drives. Physically this is 4 SAS drives in RAID 10. The servers are well under utilised - only 1 person accessing them most of the time.

Pretty standard procedure and works well, except:

I have Sage Accounts 2010 installed on a client with the Sage data being on its own shared drive. Problem I have is 95% of the time, I open Sage, and it'll hang for ages on the Splash screen.

If I browse to the shared drive, the logon prompt for Sage then appears immediately. If I browse to this drive immediately before opening Sage, it works as expected most of the time.

Scattered occurances of:

- Having to re-browse to the drive for a second time after inputting credentials
- Having to re-browse to the drive after updating any information (Sage will hang with a progress bar saying "Waiting for xxx.dta"
- NOT having to browse at all, just works as expected (very rare, typically if I close sage and re-open immediately)

Once I'm in, it works fine.

Have done AV exclusions, although I cant see why that would cause it to do this. Accessing other shared drives/files all work wonderfully.

Client is Windows 7 Pro x64. Only other PC with Sage installed is an XP VM, which I believe does not have this issue. No other problems that I can think of on the network etc.

Any ideas?
0
Comment
Question by:hongedit
  • 6
  • 3
9 Comments
 
LVL 10

Expert Comment

by:Bruce Denney
ID: 34996478
I would switch to using a UNC path in Sage as it sounds like it is the client is having problems maintaining a Mapped drive letter.

What operating system(s) are you using ?

0
 
LVL 1

Author Comment

by:hongedit
ID: 34996549
Let me try that out.

Windows Servers are 2008 Ent x64
Client is W7Pro x64
0
 
LVL 1

Author Comment

by:hongedit
ID: 34996566
Well, that didnt work.

Hung on first go after changing company file!
0
 
LVL 10

Expert Comment

by:Bruce Denney
ID: 34998876
I doubt this is anything to do with VM-ware. Unless the Datastore access is very slow and or corrupted.  If the store not a local physical disk then this might warrant more of a look?

I would try a fresh install, using something a little less bleeding edge Windows 2003 or, as all you need for Sage is a reliable file share, Linux


0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 
LVL 1

Author Comment

by:hongedit
ID: 34999389
The reason I think it is VMWare is becuase my old server was a low spec ML110, far inferior to what I have now, and didnt have this problem?!
0
 
LVL 10

Expert Comment

by:Bruce Denney
ID: 35008630
Was it running Windows 2008?
0
 
LVL 1

Author Comment

by:hongedit
ID: 35008691
Yes - SBS 2008
0
 
LVL 1

Accepted Solution

by:
hongedit earned 0 total points
ID: 35830165
Moved Sage to physical machine in the end.
0
 
LVL 1

Author Closing Comment

by:hongedit
ID: 35872619
See last comment
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article, I will show you HOW TO: Create your first Windows Virtual Machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, the Windows OS we will install is Windows Server 2016.
In this article, I am going to show you how to simulate a multi-site Lab environment on a single Hyper-V host. I use this method successfully in my own lab to simulate three fully routed global AD Sites on a Windows 10 Hyper-V host.
Teach the user how to configure vSphere clusters to support the VMware FT feature Open vSphere Web Client: Verify vSphere HA is enabled: Verify netowrking for vMotion and FT Logging is in place or create it: Turn On FT for a virtual machine: Verify …
Teach the user how to use vSphere Update Manager to update the VMware Tools and virtual machine hardware version Open vSphere Client: Review manual processes for updating VMware Tools and virtual hardware versions: Create a new baseline group in vSp…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now