Solved

Sage Accounts using VMWare datastore problem

Posted on 2011-02-28
9
642 Views
Last Modified: 2012-05-11
Hi all

I currently run a DL380 G5 with VMWare ESXi 4 (the free version). This has 2 VServers, one of which hosts my shared network drives. Physically this is 4 SAS drives in RAID 10. The servers are well under utilised - only 1 person accessing them most of the time.

Pretty standard procedure and works well, except:

I have Sage Accounts 2010 installed on a client with the Sage data being on its own shared drive. Problem I have is 95% of the time, I open Sage, and it'll hang for ages on the Splash screen.

If I browse to the shared drive, the logon prompt for Sage then appears immediately. If I browse to this drive immediately before opening Sage, it works as expected most of the time.

Scattered occurances of:

- Having to re-browse to the drive for a second time after inputting credentials
- Having to re-browse to the drive after updating any information (Sage will hang with a progress bar saying "Waiting for xxx.dta"
- NOT having to browse at all, just works as expected (very rare, typically if I close sage and re-open immediately)

Once I'm in, it works fine.

Have done AV exclusions, although I cant see why that would cause it to do this. Accessing other shared drives/files all work wonderfully.

Client is Windows 7 Pro x64. Only other PC with Sage installed is an XP VM, which I believe does not have this issue. No other problems that I can think of on the network etc.

Any ideas?
0
Comment
Question by:hongedit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 3
9 Comments
 
LVL 10

Expert Comment

by:Bruce Denney
ID: 34996478
I would switch to using a UNC path in Sage as it sounds like it is the client is having problems maintaining a Mapped drive letter.

What operating system(s) are you using ?

0
 
LVL 1

Author Comment

by:hongedit
ID: 34996549
Let me try that out.

Windows Servers are 2008 Ent x64
Client is W7Pro x64
0
 
LVL 1

Author Comment

by:hongedit
ID: 34996566
Well, that didnt work.

Hung on first go after changing company file!
0
Plug and play, no additional software required!

The ATEN UE3310 USB3.1 Gen1 Extender Cable allows users to extend the distance between the computer and USB devices up to 10 m (33 ft). The UE3310 is a high-quality, cost-effective solution for professional environments such as hospitals, factories and business facilities.

 
LVL 10

Expert Comment

by:Bruce Denney
ID: 34998876
I doubt this is anything to do with VM-ware. Unless the Datastore access is very slow and or corrupted.  If the store not a local physical disk then this might warrant more of a look?

I would try a fresh install, using something a little less bleeding edge Windows 2003 or, as all you need for Sage is a reliable file share, Linux


0
 
LVL 1

Author Comment

by:hongedit
ID: 34999389
The reason I think it is VMWare is becuase my old server was a low spec ML110, far inferior to what I have now, and didnt have this problem?!
0
 
LVL 10

Expert Comment

by:Bruce Denney
ID: 35008630
Was it running Windows 2008?
0
 
LVL 1

Author Comment

by:hongedit
ID: 35008691
Yes - SBS 2008
0
 
LVL 1

Accepted Solution

by:
hongedit earned 0 total points
ID: 35830165
Moved Sage to physical machine in the end.
0
 
LVL 1

Author Closing Comment

by:hongedit
ID: 35872619
See last comment
0

Featured Post

Optimum High-Definition Video Viewing and Control

The ATEN VM0404HA 4x4 4K HDMI Matrix Switch supports 4K resolutions of UHD (3840 x 2160) and DCI (4096 x 2160) with refresh rates of 30 Hz (4:4:4) and 60 Hz (4:2:0). It is ideal for applications where the routing of 4K digital signals is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If we need to check who deleted a Virtual Machine from our vCenter. Looking this task in logs can be painful and spend lot of time, so the best way to check this is in the vCenter DB. Just connect to vCenter DB(default DB should be VCDB and using…
In this article, I will show you HOW TO: Install VMware Tools for Windows on a VMware Windows virtual machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, using the VMware Host Client. The virtual machine has Windows Server 2016 instal…
Teach the user how to join ESXi hosts to Active Directory domains Open vSphere Client: Join ESXi host to AD domain: Verify ESXi computer account in AD: Configure permissions for domain user in ESXi: Test domain user login to ESXi host:
This video shows you how easy it is to boot from ISO images for virtual machines with the ISO images stored on a local datastore on the ESXi host.

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question