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HP4015n refuses to print from given tray

Posted on 2011-02-28
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Last Modified: 2012-05-11
Hi,
I have a HP 4015n which refuses to print from another tray than tray 3. It has 2 extra trays, so 4 in total. 2 is blanco, 3 letterhead and 4 follow up.
I made a user defined stting to print the first from 3 and rest from 4. But now it prints allways from tray 3 also when I tell it to print from another tray.
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Question by:rogerberger
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by:Herman D'Hondt
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If you are printing from Word, make sure you change the tray setting from Page Setup, not from printer Properties at print time.

If the problem happens from another application, what is the application?
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yelbaglf earned 250 total points
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We had some similar issues, when printing from terminal services.  Our fix was to use a different driver, and the HP UPD was perfect for our environment.  Also, I verified that it is compatible with the lj4015.
http://h20338.www2.hp.com/hpsub/cache/344305-0-0-225-121.html
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by:rogerberger
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OK, I will try both options. I will be gone next week so I'll be back after then. Thanks.
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by:shufel
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check the plastic sensor near a rubber wheel on your tray 3 . maybe it's stuck and doesn't recognize that there is paper inserted.
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Author Closing Comment

by:rogerberger
Comment Utility
Installed new driver and everything worked as it should be.
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